Customer Care Representative/Product Support Specialist, Leapsome
North America
$80-88k
+ Bonus + VSOP
Performance management platform
Open for applications
Performance management platform
101-200 employees
Open for applications
$80-88k
+ Bonus + VSOP
101-200 employees
Company mission
To make work more fulfilling for everyone.
Role
Who you are
- Are you curious and eager to learn and grow?
- Looking for an opportunity to demonstrate and expand your skills in customer support and education?
- Passionate to shape the future of work and continuous learning with us?
- You have a university degree and work experience in a customer-facing role in startup and/or tech-related environments
- You quickly understand new tools and troubleshoot even complex technical problems efficiently and proficiently
- You clearly communicate solutions to customers, showing empathy and patience, and you are dedicated in providing excellent service
- You work effectively with team members and share knowledge
- You prioritize tasks and resolve issues within set timelines and quickly adapt to changes in products and workflows
- You are fluent in English
- Experience with quality assurance in customer service and compliance monitoring is a plus
- You are passionate about the future of work and continuous learning, and you want to join us in building an exceptional team and company to have a real impact
- You can strongly identify with our company values
What the job involves
- Become a member of our NA Customer Care team and help us further shape our growth trajectory
- Delivering best in class support for all technical issues our users may face
- Hosting webinars, office hours and other scaled education formats (e.g., onboarding)
- Contributing to make our internal processes and -structures scalable
- Enabling our Product Team to gain a better understanding of the user experience
Our take
Berlin-founded, New York-based Leapsome is a ‘people enablement’ platform that works to improve employee performance and satisfaction through various methods from feedback and OKRs to employee engagement and corporate learning options.
Recognising the amount of time a person will spend in a work environment, the company aims to help employees grow and develop in this time, whilst boosting a company’s efficiency and productivity. Over a relatively short time, it has amounted trust and respect within the industry.
The company has now accrued over one thousand customers across Europe, U.S, Asia and Australia, including impressive clients such as Spotify and Merecedes-Benz. Leapsome has also raised considerable funding towards accelerating its US market presence whilst continuing to develop new products and features.
Kirsty
Company Specialist
Insights
Company
Funding (1 round)
Mar 2022
$60m
SERIES A
Total funding: $60m
Company benefits
- Become part of a fast-growing scale-up taking over the People Performance & Enablement space by making work fulfilling for more than two million people by 2025
- Join a diverse and international team of talented, smart, and kind people
- We value feedback exchange and celebrating successes — big and small
- Enjoy our hybrid model by working from home or in our offices in the heart of Berlin, Germany
- Develop your skills with a yearly development budget of €2,000
- Experience a healthy work-life balance with flexible work hours and the option of working abroad for up to 2 months per year
- Have fun at monthly team activities like kayaking, laser tag, and game nights
- Stay active and healthy with a free Urban Sports Club membership
- Take 30 vacation days every year (plus public holidays)
- Receive competitive pay and a pre-IPO equity package
- Get support and sponsorship for relocation (if needed)
Company values
- Listen & learn - We always seek understanding. It helps us grow together and learn from each other — as well as from our customers and partners
- Challenge the status quo - We challenge ourselves and don’t walk the beaten path just because everyone else does. Instead, we reflect and seek out better ways.
- Take ownership & pursue excellence - We’re a group of smart and dedicated people, and we trust each other to truly own our work. We’re not afraid of high expectations
- Seek impact - What brought us together was the desire to make work fulfilling for everyone. We’re like-minded in that we hold ourselves accountable for the impact we want to have in this world
- Be honest & transparent - We’re honest and transparent with each other and ourselves. We want to get to the core of it, always. We trust each other to handle all shared information with care
- Be kind & humble - We are more than just colleagues — we genuinely care for each other. We give each team member the appreciation they deserve and the support they need. We have no interest in serving our egos
Company HQ
Midtown South, New York, NY
Articles
Leadership
Jenny von Podewils
(Co-CEO)Previously co-founded udexter and has served as Advisor to the CEO for DIE ZEIT.
Kajetan von Armansperg
(Co-CEO)Previously co-founded Alive and served as Vice President of Product for Zencap.
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