• We’re looking for an inquisitive, independent explorer who believes in a tomorrow where cryptocurrency spreads wealth, inclusively and enables new forms of creativity
• Minimum of 8 years of experience in lead UX Research roles, with a proven track record of delivering impactful research outcomes
• Extensive experience in an array of research methodologies
• Excellent communication, presentation and storytelling skills, with the ability to effectively convey research findings to diverse audiences
• Proficiency in user-centered design principles and methodologies
• Ability to conceptualize, scope and execute research studies with speed, dexterity, flexibility, open-mindedness and scale, along with the ability to adapt quickly to change
• Ability to present and showcase findings and the value of UX Research to Design and Product teams, along with the wider org
• Strong grasp of User-Centered Design principles
• Humility, open mindedness and the ability to receive constructive criticism and use it to improve the end result
• Ability to manage ambiguity, work autonomously, and multi-task in a fast-paced environment

Desirable

• We’re looking for an experienced, Senior UX Researcher to join our UX Research Team and help us explore, understand and reinvent everything from the way money works to a bunch of even more ambitious things we can’t talk about yet.
• The UX Research Team is a small, in-demand team within a fast-paced company, so the ideal candidate will need to be comfortable to hit the ground running and be flexible to the team – and the business’s – needs
• Utilize a range of qualitative and quantitative research methods to gain deep insights into our clients' needs and behaviors
• Lead research initiatives to identify knowledge gaps, address frictions and challenge assumptions across product areas
• Collaborate closely with Design, Product and Engineering teams to ensure intuitive and impactful product development
• Drive the development of standards, processes and guidelines that enhance the effectiveness of our UX Research Team
• Mentor, influence and coach other researchers and designers
• Collaborate cross-functionally using strong communication, written and facilitation skills to ensure the UX Research Team’s output empowers Krakenites and helps them to feel confident about their work
• Act as the voice of our clients and make sure that we’re constantly solving real problems for them while delivering high quality, delightful experiences
• Support Krakenites across multiple teams as a research partner, identifying where research can be most helpful, most impactful and where research is not the appropriate response to a problem
• Support Krakenites in self-serving research to the point that they can conduct their own lightweight evaluative research while educating peers in research methodologies and helping to evangelize across the company