Designated Customer Solution Engineer, Scality
Software-defined storage and data management
Open for applications
Software-defined storage and data management
201-500 employees
Open for applications
201-500 employees
Company mission
Powering data to advance human progress.
Role
Who you are
- Proven track record of customer facing professional services and /or support delivery or consulting
- Minimum 10 years of technical implementation and technologies experience
- Hands-on technical delivery management
- Strong understanding of Linux Operating System architecture (minimum of 5 years of experience operating Linux platforms)
- In depth hands on UNIX/Linux system administration skills and experience in managing large scale distributed environments (minimum of 5 years)
- Significant understanding of hardware, specially x86 platforms, including RAID architecture and file systems
- Experience on storage environment (NAS, SAN, RAID, distributed file system, object storage, Restful API, Amazon S3)
- Solid networking knowledge: low level networking concepts, bridging, bonding, vlan, TCP/IP
- Knowledge of High Availability environment (distributed system, load balancing, cloud platforms) and container technologies (docker, kubernetes)
- Knowledge with Web Servers, Backups, Email, Package Management, Monitoring in a large scale production environment
- Scripting skills (Python, Perl, Shell), Automation (Saltstack, Ansible)
- Knowledge of ITIL Problem and Change management processes
- Knowledge of Atlassian stack (Jira, Confluence)
- Proven record of establishing strong interpersonal relationships, towards both internal and external customers
- Ability to listen, understand and report customer needs
- Strong problem-solving skills
- Personal accountability for achieving results
- Strong Project management skills
- Ability to communicate effectively, with a business oriented-approach, with both customer and Scality internal stakeholders
- Autonomy to manage dedicated accounts, ability to take ownership of projects/accounts and show initiative
- Ability to multiple tasks and manage projects simultaneously in a fast-paced environment, with refocus based on changing priorities
- Adaptable and Able to work independently with minimal supervision
- Proven experience in working effectively with cross-functional teams on site and remote
- Fluent in English and French (written and spoken)
- Additional European language is a plus
What the job involves
- You will be responsible for the successful delivery of the Dedicated Care Service to customers across the EMEA region as per the Dedicated Care Service contract, including:
- Creating and using high-quality technical and business documentation, including systematically updating process documentation, customer architecture and configuration documentation upon change activity
- Organizing sequenced customers check-ins and preparing accurate and timely reports
- Conducting customers’ platform monitoring
- Analyzing and reporting metrics appropriately to the customers
- Performing planification and delivery of professional services,
- Conducting periodic reviews of customer operations
- Processing tickets, ensuring respect of response time SLAs
- Managing escalations within the company as appropriate
- Reviewing support cases to proactively identify service improvement opportunities, performing root cause analysis
- Proactively advising and working with customers to understand and support growth and future usage to plan for scalability and optimal performance, in coordination with Global support teams, Sales teams and other Services and Support teams
- Understand customers’ business and requirements
- Position yourself as a privileged designated consultant, driven by excellence, and as trusted advisor supporting the customers’ business success
- Ensure appropriate activities planning
- Identify opportunities for improvement and business development
- Provide quality external and internal communication
- Drive effective collaboration with the other departments such as Customer Support, Professional services and Sales teams to deliver the Dedicated Care service and to ensure long term relationship with the customers
- You may also contribute to ad-hoc projects around knowledge management, methods and tools serving the development of the worldwide services and support communities at Scality
- Ability to travel up to 50 % once Covid-19 restrictions are no longer in place
Otta's take
Xav Kearney
CTO of Otta
Managing data at scale is incredibly complex, but software company Scality solves this problem with its purpose-built storage and data management system. Scality offers companies an all-in-one data management experience, which has proven highly popular with enterprises. The company now boasts the likes of Comcast, Bloomberg and Orange among its customers, which is testament to the value of its product. Increased demand for hybrid and multi-cloud data management has allowed the company to grow at considerable pace.
Following on from a 2021 funding round aimed at R&D and smoothing the company's path to profitability, Scality has increased revenue by 50% and partnered with global software companies such as Computer C-Data and the Malaysian RIXS to bring new products to global markets. This expansion was driven by growing fears surrounding data sovereignty regulations. As governments respond to privacy concerns surrounding cloud adoption, companies are moving away from large cloud servers to a hybrid approach where some data is held locally or regionally. This is good news for Scality and its products as this trend is likely to continue for some time.
Insights
3% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jan 2021
$20m
SERIES E
Apr 2018
$52.7m
LATE VC
Total funding: $174.7m
Company benefits
- Work overseas and international relocation
- Sports Allowance Program
- FSA
- Learning and development
- Educational conferences
- Charitable donation matching program
Company values
- Work hard: It takes the dedication of our employees to continuously innovate and bring a quality product to market
- Play hard & eat well: We foster camaraderie and support team-building activities that strengthen relationships in and out of the office
- Amaze the customer: From the beginning, Scality has listened intently to its customers’ needs and consistently works to deliver products that are both innovative and top quality
Company HQ
Yerba Buena, San Francisco, CA
Founders
Jérome Lecat
(CEO)Previously served as CEO of companies such as UUNET and Bizanga. Is a Board Member of France Digitale.
Bradley King
(Field CTO)Previously worked as a Senior Manager at Openwave, and as a Customer Solutions Architect at Bizanga.
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