Staff Outbound Product Manager, ServiceNow

NOW Platform Strategic Enablement


+ Variable/incentive compensation, Salary benchmarked for NYC candidates and may vary if applying remotely

Senior and Expert level
Remote in Canada, US
New York

Cloud-based digital workflows for enterprises

Job no longer available


Cloud-based digital workflows for enterprises

1001+ employees

B2BEnterpriseInternal toolsProductivitySaaSCloud Computing

Job no longer available


+ Variable/incentive compensation, Salary benchmarked for NYC candidates and may vary if applying remotely

Senior and Expert level
Remote in Canada, US
New York

1001+ employees

B2BEnterpriseInternal toolsProductivitySaaSCloud Computing

Company mission

To transform IT to revolutionise the enterprise.


Who you are

  • Extensive knowledge of the Now Platform and ServiceNow business solutions (i.e, IT Service Management, Customer Service Management, HR Service Delivery, etc.)
  • 8+ years in a customer-facing role with Now Platform, product management, technical pre-sales, or similar role
  • 4+ years of experience with ServiceNow technology products
  • World-class presentation and public speaking skills to evangelize in different settings
  • Exceptional communication skills to include technical and business concepts
  • Very strong written communication skills and ability to create compelling narratives
  • Must enjoy working in a highly collaborative environment
  • Ability to think strategically, learn fast, and communicate with impact
  • Ability to travel, possibly 50% of the time
  • Bachelor’s degree or equivalent experience
  • English – fluent

What the job involves

  • This role is part of our Platform product organization, responsible for the foundational capabilities of the Now Platform, which are at the center of every “out-of-the-box” ServiceNow solution
  • You will be part of the Strategic Enablement Team in the Outbound Product Management organization, a talented and supportive group that is passionate about evangelizing our platform internally and externally
  • You will work cross-functionally, with product teams, customers, partners, and the field to enhance the overall experience with the solution and ensure successful go-to-market
  • As a Staff Outbound Product Manager, you will play a critical role in the evangelization of the Platform, helping establish Generative AI solutions and other platform capabilities in our customer base and expand that customer base
  • You will articulate the value of the Platform with our customers to help drive its stickiness in our ecosystem and support our high rates of customer renewals
  • Communicate the Platform story (vision/direction) in high-touch settings to support customer acquisition & retention
  • Use compelling storytelling and demonstrations through clear guidance for customers to expand their ServiceNow footprint by establishing the Platform as their platform of choice
  • Manage the activities necessary for a successful customer interaction/program/event that will demonstrate value, help understand issues to solve, and ultimately help increase adoption footprint
  • Gather and share customer input to address adoption blockers and inform content, product strategy, and investments
  • Engage and assist key accounts in adopting new products, document key learnings and develop recommended guidance for installing, implementing, and/or adopting
  • Develop an understanding of how customers are using the platform to inform how adoption is affected
  • Provide product technical & functional expertise to customers in high-touch settings
  • Promote “best practice” implementations
  • Participate in at-scale workshops, webinars, and other customer adoption initiatives or events

Otta's take

Theo Margolius headshot

Theo Margolius

COO of Otta

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.

Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.

The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.

The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.


Top investors

Some candidates hear
back within 2 weeks

16% employee growth in 12 months


Funding (last 2 of 6 rounds)

Mar 2012



Feb 2012



Total funding: $83.8m

Company benefits

  • Commuter benefits
  • Annual learning stipends
  • Work from home opportunities
  • Generous family leave
  • Matched donations
  • Flexible PTO
  • 401(k) matching
  • Paid volunteer time

Company values

  • Win as a team
  • Innovate and execute
  • Stay hungry and humble
  • Deliver customer success

Company HQ

Santa Clara, CA


Fred Luddy

(Chairman Of The Board)

Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.

Salary benchmarks

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Diversity & Inclusion at ServiceNow

  • Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
  • Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
  • Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.

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