Senior Customer Experience Engineer, Nextdoor

Internal Tools

$180-260k

+ Equity

SQL
React
AWS
Kubernetes
CSS
HTML
JavaScript
Python
Django
Java
Kafka
Go
Salesforce
Swift
Segment
Next
Senior and Expert level
San Francisco Bay Area
Nextdoor

Private social network for neighbours

Open for applications

Nextdoor

Private social network for neighbours

501-1000 employees

B2CPrivacyNetworkingSocialSaaS

Open for applications

$180-260k

+ Equity

SQL
React
AWS
Kubernetes
CSS
HTML
JavaScript
Python
Django
Java
Kafka
Go
Salesforce
Swift
Segment
Next
Senior and Expert level
San Francisco Bay Area

501-1000 employees

B2CPrivacyNetworkingSocialSaaS

Company mission

Nextdoor’s mission is to cultivate a kinder world where everyone has a neighbourhood they can rely on.

Role

Who you are

  • Backend development in Python/Django, Go, SQL, AWS, Java, Kafka, and Kubernetes, as well as building pipelines/integrations between internal applications to external applications like Salesforce, Segment, Databricks, AWS, and Kubernetes
  • Assisting in the creation and review of the architecture that will take our team to the next level
  • Collaborating with Engineering and other leads to design and develop holistic and lean enterprise architecture to support Nextdoor's business needs
  • Partnering with IT and business stakeholders to understand requirements, develop strategies to meet architecture/technology needs
  • Responsible for tracking small to large initiatives from initiation through post-launch
  • Communicating regularly on program/project plans, progress, blockers, and risks to cross-functional stakeholders, sponsors, and vendors
  • Mentoring junior engineers, offshore team members within our team, and adjacent teams
  • Collaborating with product management and design to ensure we work on the right things in the right way
  • Participate in in-person Nextdoor events, trainings, off-sites, volunteer days, and other team building exercises
  • Build in-person relationships with team members and contribute to the KIND culture that Nextdoor values
  • 8+ years of backend software engineering experience
  • Strong fundamental understanding of data structures and algorithms
  • Strong coding abilities in at least one language (Python or Java preferred)
  • Strong collaboration and communication skills, both verbal and written
  • Ability to be flexible and adaptable in a dynamic startup environment
  • Strong desire to learn about new technologies and systems
  • Experience within the AWS ecosystem

Desirable

  • Some frontend experience with JavaScript/React
  • Experience with Salesforce Integrations
  • Familiarity with HTML, CSS, JavaScript, Swift, Java, or Xcode

What the job involves

  • As a Software Engineer, Customer Experience is responsible for providing efficient platforms, workflows, and tools at scale for our internal customers in Finance, People, Neighborhood Operations and Sales & Marketing teams
  • As a software engineer, you will be responsible for building new applications or enhancements, integrating our platform systems with third party SAAS applications like Segment, Iterable, Salesforce, workday or building data pipelines into our data lake
  • As part of the Information systems team, you will play a pivotal role in defining, architecting, and building systems and features that enhance our internal infrastructure and tools to help our Neighborhood operations teams to ensure great member experience
  • You will also collaborate closely with the information systems team and product engineering teams to develop innovative tools, data pipelines, and integrations with other SaaS applications
  • Furthermore, you will design and build the infrastructure necessary to integrate our Ads platform with our backend systems (Salesforce and Workday), optimizing the order-to-cash process

Our take

Nextdoor is a private social network that aims to encourage social interaction between neighbours and make people aware of crime in their area.

The social network has had huge success in the United States and has expanded internationally, with Nextdoor now present in more than 242,000 neighbourhoods around the world.

The company's main competition comes from local Facebook groups, which have become less and less popular due to their comparative lack of functionality. Nextdoor's laser focus on building for neighborhoods has helped them to build a better product, and their advertising partnership with Oracle, launched in 2022, will help bring more transparency to Nextdoor's sponsorships.

Steph headshot

Steph

Company Specialist

Insights

Top investors

Few candidates hear
back within 2 weeks

8% employee growth in 12 months

Company

Funding (2 rounds)

May 2019

$128.5m

Dec 2017

$78.4m

Total funding: $206.8m

Company benefits

  • Monthly wellness stipend
  • 12 weeks of parental, family or medical leave
  • Global end of year shutdown
  • Learning and development stipend
  • Work from home opportunities
  • Health insurance

Company values

  • Earn trust every day
  • Invest in community
  • Customer obsessed
  • Think big
  • Experiment and learn quickly
  • Act like an owner

Company HQ

SoMa, San Francisco, CA

Leadership

Prakash Janakiraman

(Advisor & Co-founder)

Graduated from the University of California, Berkeley before working in engineering roles at Google and as the co-founder of Fanbase.com

David Weisen

(Engineer & Co-founder)

Worked as a software engineer at Google, Fanbase.com and Open Harbour after graduating from Stanford with a degree in Computer Science

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