Technical Support Engineer, Netflix
$150-400k
Plus stock option program
Streaming service
Job no longer available
Streaming service
1001+ employees
Job no longer available
$150-400k
Plus stock option program
1001+ employees
Company mission
Entertainment, like friendship, is a fundamental human need; it changes how we feel and gives us common ground. Netflix is better entertainment at lower cost and greater scale than the world has ever seen. They want to entertain everyone, and make the world smile.
Role
Who you are
- You have a minimum of 3 years of professional support engineering experience
- Strong understanding and practical knowledge of version control tools, particularly GitHub, including branching, merging, pull requests, review processes, and resolving conflicts
- You possess an in-depth knowledge of Gradle with an ability to effectively manage and orchestrate project builds and dependencies
- You have a strong foundation in Java, complemented by a thorough understanding of the Spring Boot framework
- You excel in developing tools and scripts and seek out process improvement opportunities through automation
- You have a solid understanding of Continuous Integration/Continuous Delivery (CI/CD) and their purposes
- You are skilled in providing superior customer support across a complex organization, ideally as part of a central team. You obsess over customer experience
- You have excellent written and verbal communications skills and appreciate the importance of comprehensive documentation
- You have strong collaboration skills and experience working with cross-functional teams
- You are passionate about technical documentation and tutorials and have a deep understanding of what makes a great knowledge base
Desirable
- You are conversant with GRPC, including handling service-to-service IPC calls, GRPC statuses, interceptors, and knowledge of the Protobuf protocol
- You have had exposure to Linux and Docker and have worked with Debian / Artifacts
- You are a data-driven decision-maker and you have experience building dashboards
- You have experience in supporting infrastructure automation and have used Zendesk or other ticketing systems for administration
- You have familiarity with and are passionate about observability tooling and best practices
What the job involves
- The primary goal of the Engineering Support Organization is to empower Productivity Engineering to scale customer support
- Serving as the frontline resource for our engineering workforce, the team handles, troubleshoots, and resolves customer requests and issues
- We are looking for a Technical Support Engineer with a passion for productivity infrastructure and tooling, customer service, and automation
- You will be responsible for monitoring and handling our customers’ requests, troubleshooting, solving issues, automating support needs, developing runbooks, improving and maintaining support tools, understanding our product offerings, and continuously looking for ways to improve the engineering support experience
- As an Engineer in this role, we need a candidate who can understand our complex offerings on a deep technical level, be hands-on in the development of our support automation tooling, and recommend product and operational improvements based on customer interactions
Otta's take
Xav Kearney
CTO of Otta
Netflix was started when one of the co-founders had received a $40 late fee after failing to return a film on time. Now, Netflix is one of the fastest growing technology companies, reinventing the entertainment space by providing high quality content for low fees.
This is becoming an increasingly competitive space, with deep-pocketed rivals including Amazon, Disney, Apple and AT&T. They are all spending big on content and pricing cheaply in a battle to win subscribers.
After a dwindling number of subscribers due to tough competition in 2022, Netflix is focused and committed to improving its core service which is its TV, movies and now games going forward. Post-IPO funding of $183 million from Winslow Capital at the end of 2023 followed the previous year's dumping of shares by the same company after Netflix's first loss of subscribers. This capital indicates a shifting perspective on Netflix's outlook, which saw a year-end subscriber boost.
Insights
Few candidates hear
back within 2 weeks
-8% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Apr 2000
$50m
SERIES E
Jul 1999
$30m
SERIES D
Total funding: $103.5m
Company benefits
- Work from home opportunities
Company values
- Inclusion
- You work well with people of different backgrounds, identities, values and cultures
- You are excited to help build diverse teams where everyone feels welcomed and respected
- You recognize we all have biases and work to counteract them
- You take action if someone is marginalizing a colleague
- You treat everyone with respect regardless of their position at Netflix
- Integrity
- You exhibit and are known for candor and transparency
- You only say things about colleagues that you are willing to share with them
- You admit mistakes openly and share learnings widely
- You always share relevant information internally, even when uncomfortable
- You act with good intent and trust your colleagues to do the same
- Passion
- You care deeply about Netflix‘s success
- You inspire others with your drive for excellence
- You are excited about your work
- You are proud to entertain the world
- You are tenacious and optimistic
- Innovation
- You develop new ideas that prove impactful
- You look for every opportunity to reduce complexity and keep things simple
- You challenge prevailing assumptions, and suggest better approaches
- You are flexible and thrive in a constantly evolving organization
- Curiosity
- You learn rapidly and eagerly
- You seek alternate perspectives to improve your ideas
- You see patterns and connections that other people miss
- You seek to understand members’ changing tastes and desires
Company HQ
Los Gatos, CA
Founders
Reed Hastings
(Chairman)Served two years with the Peace Corps in Switzerland. Studied Computer Science at Stanford, and founded Pure Software (which sold for a substantial profit before Netflix). Previously a Board Member at Microsoft and Facebook.
Greg Peters
(Co-CEO)Previously Netflix COO and CPO, SVP and CE of Product Development at Macrovision, VP of Engineering at Mediabolic, Director at Redhat inc, VP Engineering at NOCpulse.
People progressing
Joined as a Content Strategy Associate in LA. Moved to London after 6 months. They have been promoted to Head of Content Strategy & Analysis UK.
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