• Bright and engaging, with a willingness to learn and proactively use own initiative
• Ability to work individually and within a team
• Strong attention to detail with the ability to juggle tasks and work under pressure
• Excellent troubleshooting and problem-solving skills
• Outstanding communication skills and a confident telephone manner
• Interest in technology, processes and systems
• Proficiency in Microsoft Office applications (particularly Excel) and Adobe Acrobat
• Ability to participate in the rotating weekly shift arrangement (10:00am to 6:00pm, 8:00am to 4:00pm and 12:00pm to 8:00pm) demonstrating a flexible attitude to meet the needs of the business and our clients

Desirable

• Hands-on disputes technology support including the management of electronic documentation, involving the upload and organisation of material in accordance with client instruction
• Actioning requests promptly and conducting quality checks of the tasks undertaken by the team across multiple concurrent matters
• Liaising directly (by telephone and email) with solicitors and barristers, advising on best practices and assisting with technical queries
• Proactively ensuring that the team inbox and internal communication with other departments is managed efficiently
• Advanced understanding and technical knowledge of the platform including the manipulation, reformatting and converting of Excel/CSV files to import and export data
• Troubleshooting client-reported issues and liaising internally as necessary until a resolution is reached
• Processing exports and printing requests, assisting with the quality control process and delivery of hard copy hearing bundles
• Working closely with the Client Services team in the lead up to and during hearings to ensure proceedings run smoothly
• Prompt and accurate recording of task information for billing