Customer Success Manager, Clarisights
Marketing Data Analytics
5 days a week in office
Data marketing reporting platform
Job no longer available
Data marketing reporting platform
21-100 employees
Job no longer available
5 days a week in office
21-100 employees
Company mission
Clarisights was founded to empower performance marketing and growth teams by creating a platform that gives them insights and superhero powers they have always wanted.
Role
Who you are
- We are open to applicants with 3-5 years of experience from any sector as long as you have the skills and abilities that we are looking for
- You could be a management consultant with independent client management experience. You have either worked with technically demanding or data-intensive engagements, or you have a degree in a relevant branch of engineering
- You could be a software engineer with strong communication skills who is now looking to diversify into customer success or product management functions. You want to bring your tech skills and communications chops to the customer side of a start-up. And you want to learn rapidly
- You could be a BI engineer looking to upgrade to the next level in terms of responsibilities, technology and business consequence. You have a proven track record of servicing demanding internal/external clients and have an opinionated view of reporting tools and dashboards
- You could be a techno-commercial generalist in a deep-tech start-up. By which we mean you work in the Growth, Customer Success or Product functions of a start-up with a technically complex product. You have a proven track record of working at both ends of the business: customer and engineering
- You could have deep experience working with data in a large Performance Marketing team. In addition to working with the reports and dashboards, you also have experience with the APIs, data pipelines and data integrations involved in generating these reports
What the job involves
- SSMs at Clarisights perform at the intersection of technology and strategy
- They will work closely with CMOs and Marketing Leaders to radically change how they aggregate, report and transform marketing data into business outcomes
- They also will work closely with our world-class Engineering team to build and deliver the gold standard in marketing reporting platforms
- Great Communicators: Our SSMs routinely work with C-suite executives at large enterprises to help them use Clarisights to design success metrics and deliver business goals. This requires meticulous, empathetic and persuasive communication. Meanwhile, our SSMs also nurture deep, educated relationships with our engineering and product teams
- Data Connoisseurs: Clarisights’ vision is to democratize data in modern companies. And our SSMs work at the forefront of making that vision come true. This means both appreciating how companies use data and being curious enough to dabble in the data themselves. Our SSMs appreciate both the power and limitations of spreadsheets and other legacy reporting tools. SSMs love everything about data: where data comes from, how it’s stored, how it’s used and how it can transform business
- Technical Explorers: Our SSMs function as twin ambassadors. For customers, they are Superusers of our product. SSMs understand what our platform does, why it does it, and how it does it. Back at Clarisights they represent our customers and push for an uncompromising platform experience. This means our SSMs have the technical ability, or the curiosity, to look behind the scenes and understand how our product works. The best SSMs embrace depth. From SQL queries to BigQuery tables you are open to dabbling in whatever it takes
- Your primary responsibility is to help our customers make the most of our great product. Clarisights is a powerful platform. And SSMs help our customers get maximum bang for their buck. This means maintaining relationships that are both micro and macro in scale. You will help customers solve day-to-day problems and platform shortcomings. You will also train our users, consult with them on optimizing their marketing data usage, and proactively build solutions to meet their strategic needs
- You will lead customer onboarding projects. This means helping new customers execute pilots, and then transitioning them into full-paying customers. SSMs help new customers build relationships with Clarisights that are trusting, productive and collaborative
- You will influence our go-to-market strategy, and can also expect to spend time on product marketing and customer development
- You will work with the product engineering team to prioritize, design, and deliver features. You will be the source of truth for the company on customer needs, pain points, and areas of improvement. You will influence the product
- You will serve as the nerve centre for the entire company. All other functions rely on our SSMs because they are the first to know if other functions are delivering. You are our early warning system
Application process
- We aim to close the SSM hiring process in 2-3 weeks from application to offer
- First Call: A member of our Talent team will briefly talk to you to ascertain your interest and your suitability for the role
- Culture and Fit Interview: Over a 30-minute call we will outline the opportunity, review your work experience and look for signs and evidence of culture fit
- Assignment: Over a short call you will be given an assignment that will involve working with data and making a presentation. You will connect with a peer to understand the expectations from the assignment. We expect applicants to revert with their submissions in a week
- Final Interview: Your last interview & assignment presentation will take place with 1-2 members of our Solutions Success team including one leader
- Offer and Closing: Finally you will meet a member of the talent team to close on your compensation details and date of joining. Welcome to Clarisights!
Otta's take
Theo Margolius
COO of Otta
Clarisights is an international marketing tool that helps enterprises and their performance marketing teams streamline reporting. With a tool that automatically integrates and visualizes marketing data, Clarisights have secured limited release agreements with companies such as HelloFresh, Delivery Hero, and Universal Music Group.
Connecting marketing data to sales data has been a thorn in the side of enterprises for years, with the granular detail of each analytical wing often undermined by clunky and fiddly interfaces and platforms. The streamlined and visually led Clarisights makes the information more digestible and comparable. It’s no surprise that the Clarisights suite of tools is visually led - all three founders have combined experience as engineers and marketing consultants at Microsoft and Hostelworld.com, both well known for their clear and ergonomic presentation.
With its roots in Germany and India as well as America, Clarisights has spread its net widely, a key success given the level of competition in the form of Nielsen’s Visual IQ and Neustar’s Customer Analytics who have a large grip on the market.
Insights
Company
Funding (2 rounds)
Oct 2021
$14m
SERIES A
Dec 2018
$2.3m
SEED
Total funding: $16.3m
Company benefits
- Holiday allowance
- Off-Sites
- Well-equipped office
Company values
- Curiosity
- Collaboration
- Compassion
- Obsession with customer success
Articles
Founders
Arun Srinivasan
(CEO & Co-Founder)Previously Founder at Adwyze, Online Marketing Consultant at Hostelworld.com and Founder at Performetrics Media.
Ankur Gupta
(Co-Founder)Previously Co-Founder at Adwyze, staff Engineer at Google and Director at Walmart Labs.
Ashu Pachauri
(CTO & Co-Founder)Previously CTO at Adwyze, Software Engineer at Meta, Rocket Scientist at Rocketfuel Inc. Currently Apache HBase Committer at the Apache Software Foundation.
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