Senior Site Reliability Engineer, Glean

• Bachelor’s degree in Computer Science, a related field, or equivalent practical experience
• 8+ years of experience in a senior-level role within Site Reliability Engineering or similar role, particularly in managing cloud-based services and infrastructure
• 5+ years of experience with software development in one or more programming languages
• 2+ years of experience managing people or teams, leading projects, and designing, analyzing, and troubleshooting distributed systems running in Cloud
• Strong knowledge of cloud platforms such as Google Cloud Platform, AWS, or Azure
• Practical experience with containerization technologies, including Docker and Kubernetes. Familiarity with infrastructure as code tools like Terraform is essential
• Solid understanding of networking, security principles, and best SRE and security practices
• Proficiency in using monitoring and alerting tools to detect and respond to potential issues effectively

• We are seeking a skilled and motivated Senior Site Reliability Engineer (SRE) to become a valuable addition to our dynamic and innovative team
• As a SRE, you will play a critical role in ensuring the reliability, availability, and performance of our cloud-based services and applications
• You will work closely with our engineering teams to design, build, and maintain robust, scalable, and highly available cloud infrastructure
• Much of our software development focuses on building infrastructure to scale our operations in a hybrid cloud environment and eliminating work through automation
• On the SRE team, you’ll have the opportunity to manage the complex challenges of scale and fast growth which are unique to Glean, while using your expertise in coding, algorithms, problem-solving, and SRE practices
• We keep Glean applications up and running, ensuring our customers have the best and most reliable experience possible
• Technical Leadership and Mentorship: Play a key role in driving technical excellence and fostering a culture of reliability across engineering teams. You will lead by example, setting best practices for incident management, performance optimization, and automation
• Influence best practices, drive cross-team collaborations, and contribute to the execution of key objectives in alignment with engineering leadership and cross-functional partners. Establish strong technical credibility, shaping architectural decisions and ensuring the delivery of high-quality, reliable systems
• Ensure High Availability: Implement and maintain resilient cloud architectures, monitor system performance, and proactively identify and resolve potential bottlenecks or points of failure
• Incident Management: Participate in primary oncall rotation; cultivate technical curiosity and growth mindset, and a blameless postmortem culture within the team. Continuously optimize the on-call process for sustainability and efficiency
• Automation and Tooling: Develop and maintain automation scripts, tools, and processes to streamline system deployment, monitoring, and management tasks
• Your contributions will be vital in efficiently scaling cloud operations
• Performance Optimization: Optimize cloud infrastructure and applications for performance, scalability, and cost-effectiveness
• Security and Compliance: Collaborate with security engineers to implement best practices and ensure compliance with security standards and policies
• Monitoring and Alerting: Design and configure advanced monitoring systems to gain insights into system behavior, set up alerts, and respond proactively to potential issues
• Create and maintain comprehensive dashboards and playbooks for production on-call
• Software Development Consultation: Engage actively in the entire software development lifecycle
• Participate in system design reviews and provide valuable SRE insights during launch reviews, influencing and enhancing system architecture

• Medical, dental, and vision for you and yours
• Competitive compensation and stock options
• 401k contribution
• Flexible work (3 days a week in the office), though we believe in folks working where they can be most effective
• Company events, from weekly happy hours to our annual company retreat
• Flexible hours, unlimited PTO, and company-wide winter break shutdown
• Transparent culture
• Learning and development stipend
• Free meals with lunch and dinner options every day

Total funding: $805m

Glean is an intuitive digital assistant which allows employees to search across all their apps and find the information and tools that they need more quickly.