Market Operations Specialist, Boom & Bucket
Marketplace for used heavy equipment
Job no longer available
Marketplace for used heavy equipment
21-100 employees
Job no longer available
21-100 employees
Company mission
To be the most trusted digital dealer for all things heavy equipment.
Role
Who you are
- Customer relationship skills - This is a crucial customer-facing role, the ideal candidate should have at least 3 years of experience in technology customer success or support. You’ll not only need a high degree of natural optimism and love of helping customers win, but also be flexible enough to change your approach when something isn’t working. Bonus points if you’re bilingual in Spanish and English
- Growth Mindset - You’ll be working with a small team of founders and management determined to build a great business. We hire people with a growth mindset, are excited to come to work, who take responsibility and share credit, and who thrive in a feedback-rich culture
- Successful builder - You should have a demonstrated track record of building scalable processes, preferably in digital marketplaces, inside sales, or financial technology. You have experience with CRM, building workflows, project management, and the integrations that make a business run. You’re also scrappy and can make things happen in an environment with limited resources
- Industry knowledge - Not mandatory but it’s nice if you’ve worked in the heavy equipment industry for at least 1 year, either in new machinery sales, rentals, or service. You can identify the boom, stick, and bucket on an excavator, can hold a conversation with a truck driver, and aren’t afraid to dig through equipment specifications to answer a customer’s questions
What the job involves
- You’ll work hand-in-hand with our field sales team to ensure buyers and sellers have great experiences and that we overperform for them
- You’ll also work with our product team to collect customer feedback on our platform and service
- You’ll champion the customer experience and won’t be afraid to speak up on their behalf
- You’ll handle inbound leads on our machines, work with our sales team to answer questions, coordinate transaction operations like transportation after a sale, and even handle price negotiations with potential buyers
- You will be the backstop for our marketplace to make sure machine sales happen quickly and effectively for both parties
Otta's take
Theo Margolius
COO of Otta
The traditional methods of selling heavy equipment (local auction, 1:1 relationships and Craigslist) are rife with poor pricing practices, inefficiency in order fulfilment and trust issues. Boom & Bucket is bringing transparent marketplace dynamics to this industry.
The price point of heavy machinery is high - tens of thousands of dollars at least. This has driven Boom & Bucket’s approach. It conducts full inspections, produces videos to help display and market the machinery it sells, and aggregates telematics data to improve trust in its listed products. The startup also offers financing options for buyers, both growing the market and providing another revenue stream.
Boom & Bucket's main goals for its next stage of growth are to develop the core platform while expanding its customer base. Moreover, the startup is investing in developing partnerships with large sellers on the supply side with an aim to increase its inventory.
Its tight, customer focused approach will be important, especially since setting up a marketplace with returning users is extremely difficult in an industry typified by a low volume of orders and long product lifecycles.
Insights
75% employee growth in 12 months
Company
Funding (1 round)
May 2022
$5.5m
SEED
Total funding: $5.5m
Company values
- Partners, not traders | We’re trusted, long-term partners for our industry. We value the needs of our customers and seek to understand their points of view when solving problems. We’re gracious and enthusiastic members of our community
- Get in the cab | We're responsible for our outcomes. When the need arises, we're never afraid to get in the cab and own it. Our team members push hard to make sure we get excellent customer and business results
- Get your hands dirty | There are no shortcuts when building relationships, technology, and a business. We know that the path to success includes challenges -- we embrace those challenges and learn from them
- Build bigger | We look for 10X not 10%. We push the status quo of the industry to deliver more value for our customers, investors and team members
- Be you | Our team members embrace their authentic selves and leverage their unique backgrounds to help all of us achieve greatness. We strive to be the best version of ourselves and we make space for others to do the same.
Company HQ
Congress Avenue Historic District, Austin, TX
Articles
Founders
Adam Lawrence
(CEO)Adam has built 3 enterprise B2B businesses with a combined value of more than $10B as an early exec and operations leader. Prior to Boom & Bucket he was the COO at Bolt. Prior to Bolt he started, built, and sold an HR tech company. Early in his career he was the first employee at Addepar.
Aaron Kline
(COO)Previously VP Global Sales & Business Development at Skylo Technologies. Before that, COO of Yard Club which was acquired by Caterpillar. Also worked at Pinterest, McKinsey and earned an MBA from Stanford. Spent over a decade in the U.S. Navy as an F-18 fighter pilot and instructor.
Samir Shah
(CPO)Previously worked as VP of Product at Yard Club which was acquired by Catepillar for which he then worked as Head of Digital Labs. Before that, Co-founded a gift delivery startup, Sweetness and worked as Consultant at Bain & Co. MBA from MIT Sloan.
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