Solutions Architect, Twilio
Pre-Sales
$157.2-218.4k
Salary applicable to Colorado, New York, Washington State and San Francisco Bay area, California applicants only. + Eligibility to earn commissions
More information about location
Cloud communications software
Open for applications
Cloud communications software
1001+ employees
Open for applications
$157.2-218.4k
Salary applicable to Colorado, New York, Washington State and San Francisco Bay area, California applicants only. + Eligibility to earn commissions
More information about location
1001+ employees
Company mission
To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.
Role
Who you are
- Bachelors and/or Masters degree in a technical discipline (Engineering, Mathematics, Computer Science,) or equivalent practical experiences
- 12 plus years pre-sales experience selling complex, technical products or customer facing experience, especially in delivery or consulting
- Minimum of 8 years in a solutions engineering (presales) role, specializing in the sale of complex technical products, or 10+ years of professional experience supporting technical products, along with customer-facing experience, particularly in delivery or consulting
- Experience in customer engagement and evangelizing new use cases and technology within Enterprise companies
- Demonstrates industry subject matter expertise, exceptional technical proficiency and thought leadership, actively contributing to shaping the team's strategy
- Superior written and verbal communication skills, effectively communicates strategic vision, inspires and influences others internally, and externally at all organizational levels
- Customer focused problem solver, with the ability to build a deep understanding of a customer’s communications needs and craft innovative technical solutions
- Excellent time management and prioritization skills, and ability to handle competing priorities in a fast-paced environment
- Previous software development experience in one or more of the following areas:
- Backend (Java, C#, Node.js, Python, PHP)
- Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)
- Experience building with REST APIs
Desirable
- Industry thought leadership, demonstrated through digital presence, publications or conference presentations
- Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture
- Previous experience in Telecom, SIP, Contact Center, or Security is a plus
- Experience with sales methodologies, particularly Challenger Sales
What the job involves
- This position is needed to enable our customers to build the future of communications
- The Twilio Solutions Architect is a critical part of the sales team
- Twilio’s Solutions Architect is responsible for delivering the technical win at customer accounts
- They lead the technical pre-sales relationship, propose technical architectures, demonstrate the product, anticipate concerns, and offer creative solutions. They build customer trust in Twilio solutions
- Solutions Architects should be comfortable engaging a CEO or sketching out an API flow on a whiteboard with customer software engineers
- As a Solutions Architect you will be a recognized by sales leaders as a pre-sales expert and technical influencer
- You will run the most complex opportunities independently; effectively communicating across departments and functions while owning the strategic vision for their organization across multiple calendar years
- This is the go-to technical person for the sales team who mentors and uplifts their peers
- You will work independently without becoming a single point of failure within the team
- You will have the opportunity to grow your peers and partners within other departments bringing customer insights to other Twilions
- Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, architecture designs, Proof-of-Concepts, RFPs, technical presentations and enablement sessions
- Take lead on understanding customer technical needs and challenges through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges
- Be proactive, energetic, passionate, curious, and a creative problem solver with know how to get things done and ability to lead others to success
- Establish yourself as a trusted advisor to our customers, introducing innovative solutions and architectures that catalyze and propel innovation
- Build highly interactive and engaging customer demonstrations to showcase the capabilities of Twilio Communications products while forming strong customer relationships
- Contribute to the broader Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations
Our take
Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.
From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.
With that said, aggressive expansion and lack of maturity in some of its products has impacted the company's efficiency, and like many of its peers it has been forced to restructure heavily to remain competitive. Coming out of this restructuring, the company will focus on profitability, streamlining decision making and R&D to put itself in good stead for future success.
Kirsty
Company Specialist
Insights
Company
Funding (last 2 of 6 rounds)
Jul 2015
$130m
SERIES E
Jun 2013
$70m
SERIES D
Total funding: $250.7m
Company benefits
- Generous annual time off in all countries
- Comprehensive health programs
- Programs to help our employees plan for their retirement needs
- Generous maternity, paternity, and adoption leaves, as well as family medical care leave
- Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
- Variety of snacks, drinks, and catered meals in each of our locations
- Work from home opportunities
Company values
- We are Builders: We love hard problems and believe in the indomitable power of people's ability to create a better world through ingenuity and resourcefulness. We reject the “can’t be done” and believe bold ideas and fearless iteration can resolve the most challenging problems for our customers and the world they operate in
- We are Owners: We take accountability and see things through. We take the long view, sweat the details, and think about how our work makes Twilio better every day. We recognize that we and others do our best work when we feel both empowered and accountable for outcomes
- We are Curious: We see ourselves as works in progress. We know that we don’t have all the answers, humbly seek the truth, and strive to get better every day. As individuals, as a company, and in our products, we seek continual progress over perfection and acknowledge shortcomings as a matter of fact. Progress comes not from avoiding mistakes or hard truths, but in learning from them
- We are Positrons: A positron is a positively charged electron. We are genuinely excited to serve and help others. We believe that positive energy is contagious and caring is critical. We seek to be bright spots for the people around us in every interaction, and we stand up and work for what we believe is good and right for our customers, our company, our communities, and the world at large
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Khozema Shipchandler
(CEO, not founder)Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.
People progressing
Joined as a Business Development Representative and promoted to Team Lead Account Representative after 2 years. After four more promotions, Gilmore now works as Senior Manager of Strategic Accounts.
Diversity & Inclusion at Twilio
- Building diverse teams: We thrive when we welcome a diversity of identities, experiences, and perspectives to the team. We know that building diverse teams requires us to dismantle barriers and address the opportunity gap, and we are driving programs to do just that.
- Creating equitable experiences: Building more diverse teams is only part of the equation. It is equally important that we promote equity within our workplace as well
- Cultivating inclusive environments: Every team member plays a role in fostering an environment that is psychologically safe and inclusive. This is a significant responsibility for our managers and leaders, who hold influence and power. Therefore, we are driving educational and engagement opportunities to activate inclusive leadership behaviors throughout the organization
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