Resident Services Manager, Tripalink
$20 - $23 per hour
Co-living rentals for young professionals & students
Open for applications
Co-living rentals for young professionals & students
101-200 employees
Open for applications
$20 - $23 per hour
101-200 employees
Company mission
To provide technology designed to make searching for a rental and the living experience more enjoyable for everyone.
Role
Who you are
- Interest in Property Management / Real Estate Industry
- Strong customer service and time management skills
- Knowledge of Excel and other relevant documentation and tracking tools
- Ability to conduct tours within the USC Region apartments as needed
- Must have access to a reliable and presentable vehicle
- Possess a valid driver's license and insurance
What the job involves
- Greet residents and visitors and assist with their inquiries in a friendly and professional manner
- Answer phone calls and respond to resident requests and complaints in a timely and efficient manner
- Monitor the community and report any maintenance or safety issues to the Property Manager
- Ensure that all communal areas, such as lobbies, hallways, and elevators, are clean and well-maintained
- Enforce community rules and regulations and report any violations to the Property Manager
- Assist in conducting tours
Our take
After experiencing tedious rental processes as an international student, Donghao Li founded Tripalink to elevate renters’ experiences by leveraging technology. The residential brand has since added standard apartments to its property portfolio, opening up a new market to serve working professionals and families.
Tripalink has been profitable since the year it was founded and has continued to grow its revenue. It has also become a successful housing developer, building upon thoroughly researched housing preferences, and targeting centrally located areas that will see greater appreciation with time, a model that has proven attractive to developing partners.
The youth-focused, co-living rental brand has expanded across the United States, managing and developing properties in Tucson, Irvine, Seattle, Philadelphia, Pittsburgh, and LA. Tripalink continues to enhance its technology ecosystem and accelerate market expansion across new cities.
Freddie
Company Specialist
Insights
Company
Funding (last 2 of 3 rounds)
Nov 2021
$30m
SERIES B
Aug 2019
$10m
SERIES B
Total funding: $43m
Company benefits
- 401k Matching
- Education/Learning Reimbursement
- Professional/ Leadership Training Opportunities
- Rotation Opportunities Across Departments and Locations
- Team Building Activities
- Free Entrance to Tripalink Events
- Employee Discount for Renting Company Properties
- Annual Wellness Reimbursement
Company values
- Customer-first: To continually improve, they have to walk in their customers’ shoes to understand their challenges. Always ask: Are we doing what’s best to help our customers?
- Embrace Innovation: Create new things when you see an opportunity, to achieve bigger goals
- Be An Owner: Be proud of your work, and take responsibility for it. Never say, “that’s not my job"
- Results-driven: Always consider the outcome, and how it can benefit the customer and the company
- Move Fast: Speed is key to winning a battle. Be thoughtful, but don't wait until next week to do something you could finish today
- Happy Monday: Love what you do, and get excited about your work and the people you work with each day (even Monday!)
Company HQ
Jefferson Park, Los Angeles, CA
Articles
Leadership
Donghao Li
(CEO)Obtained a Master's Degree in Financial Engineering from the University of Southern California.
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