Customer Support Representative, The Wanderlust Group
Outdoor travel experience marketplace
Open for applications
Outdoor travel experience marketplace
101-200 employees
Open for applications
101-200 employees
Company mission
To enable people to spend more time outdoors, connected to nature, connected with each other.
Role
Who you are
- BA/BS degree or equivalent work experience
- 1-3 years experience in customer service
- Connect with the mission and core values of our Company and Brand
- Find creative problem solving fulfilling & challenging
- Enjoy helping people with an understanding of customer service principles
- Are process oriented, have great attention to detail, and exceptional note taking skills
- Are motivated, curious, and eager to learn
- Take ownership of their mistakes and failures and use them as opportunities for personal growth
- Adapt quickly to changing priorities in customer and company needs
- Are patient and professional with customers while working through varying levels of issues
- Have a clear, professional, and informative communication style
- Are interested in building technical skills and learning about HTML, CSS, APIs and more
- Are proficient in Zendesk and/or Salesforce - not required, but a plus
- Have experience troubleshooting POS hardware - not required, but a plus
- Are familiar with the marine industry - not required, but a plus
What the job involves
- Operate our helpdesk, providing front line support via phone, email and live chat channels
- Answer how-to questions and help customers navigate a variety of tools within our software
- Diagnose software issues and engage with our product and engineering teams to resolve
- Help build and influence the operations of a growing Support Team in a developing start-up environment
- Identify issues and opportunities with marinas in our marketplace and work with account owners to help deepen customer engagement with our software
- Communicate thoughtful customized solutions that help customers resolve their problems
- Review customer feedback and help build actionable reports for our business based on customer conversations
- Build relationships and trust with our customers (boaters and marinas) through being responsive, respectful, and receptive to their requests
- Flex to work a semi-variable schedule that allows us to meet customer demand, including the potential to work weekends
Our take
Today's digital landscape can bring many benefits to the world, yet it can also isolate people from the nature around them. Travel is still as popular as ever and many people seek out natural beauty, however, such experiences can be geographically remote and are therefore hard to find.
The Wanderlust Group develops technology for outdoor tourism experiences, helping to bring sustainable tourism growth to remote locations. The company’s technological offerings include the facilitation of digital payment methods, data-driven insights, and management operating systems for outdoor tourism, focusing particularly on marinas, yacht clubs, and campgrounds.
Whilst travel industry giants such as TripAdvisor will present competition to the company, The Wanderlust Group stands out with its unique focus on outdoor experiences. Having attracted impressive funding, the company is well set to improve the industries it operates within and expand the total addressable market.
Kirsty
Company Specialist
Insights
Some candidates hear
back within 2 weeks
Company
Funding (last 2 of 5 rounds)
Jan 2022
$30m
SERIES C
Oct 2020
$14.2m
SERIES B
Total funding: $52.9m
Company benefits
- Nationwide Medical, Dental, Vision Insurance
- Competitive 401k matching program
- Completely remote, office optional workforce
- Flexible Work Schedule
- Unlimited Vacation and Sick time
- Up to 20 weeks of baseline standard parental leave benefits
- Wellness reimbursements
- Pay for Performance bonus programs
- Referral bonus programs
Company HQ
Newport, RI
Articles
Leadership
Mike Melillo
(Co-Founder & CEO)CEO of Dockwa since 2014 and of Marinas.com since 2017.
Matthew Fradette
(Co-Founder)CRO of Dockwa from 2014 to 2022 and of Marinas.com from 2017 to 2022.
Tyler Kneisel
(Co-Founder & CEO)Experience as Founder of DockHop from 2013 to 2015. Co-founder and COO of Dockwa. from 2015 to 2021.
Salary benchmarks
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Diversity, Equity & Inclusion at The Wanderlust Group
- In perspectives, talents and backgrounds, in race, gender, and identity, diversity will make our company, product and community stronger. We have work to do to get closer to our aspirations here, but we are committed to expanding diversity, enabling inclusivity and ensuring equitableness for all at The Wanderlust Group.
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