Back-end Python Engineer, Gorgias
In-App Analytics
More information about location
2 days a week in office
eCommerce customer support helpdesk
Job no longer available
eCommerce customer support helpdesk
201-500 employees
Job no longer available
More information about location
2 days a week in office
201-500 employees
Company mission
We believe that next version of commerce should be more open and anyone should be able to be a part of it, as a merchant or a customer. We believe decentralized commerce is better for everyone.
Role
Who you are
- 4+ years of experience in back-end (Python, Flask)
- Experienced with asynchronous microservices, understands distributed computing and architecture in general
- Understands data consistency, CAP theorem, cloud infrastructure, observability, scaling
- You are passionate about learning and want to help us learn too
- You care about working on applications that are putting the customer's needs first
- You have the drive and focus to get challenging projects over the finish line, and you are comfortable advocating for what you need to do your best work
- Good to have: professional experience with Apache Kafka and/or Apache Flink
What the job involves
- The In-App Analytics squad is responsible for building our in-product analytics experience. We are at the forefront of events-driven architecture here at Gorgias, and we are building an internal platform for all the product teams to extend their offering with user-facing analytics and real-time event processing features
- We aim to craft building blocks that multiple other product-engineering teams will use to build their application features. We follow data mesh principles and are part of the governance and standards-setting team for data and events-related topics at Gorgias
- The scope of our work goes beyond analytics. We are building a real-time application experience using Apache Flink on top of Apache Kafka. We use Debezium, CloudEvents, Kafka Connect, ElasticSearch, and Clickhouse, together with CubeJS and Python (Flask). When we can, we contribute back to the Open Source community
- Our team includes data, backend, and frontend engineers so that we can provide the Gorgias engineering teams with an end-to-end platform experience
- Design our in-app analytics platform capabilities by bringing new features reused by other teams
- Have a vision of architecture and systems design, being able to support senior ICs in moving our scale and architecture into the right places
- Design, validate and build new metrics. Model OLAP cubes for a sub-second performance to satisfy user-facing analysis needs
- You will participate in shaping the platform vision for the data streaming, events system/storage, OLAP storage, how to shape events and messages, microservices relationships, and more
Otta's take
Sam Franklin
CEO of Otta
With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.
Gorgias offers an all-encompassing customer support helpdesk equipped with artificial intelligence tools tailored for customer service teams. The platform allows eCommerce businesses to streamline responses to frequently asked questions through a single application. By automating these responses, support agents can allocate more time to engaging in meaningful and profitable interactions with customers, thereby potentially driving sales.
Catering to over 10,000 stores, including prominent brands like Princess Polly, Steve Madden, and Marine Layer, Gorgias faces competition from established players like Zendesk, Freshdesk, and HelpScout. Despite this, the company has experienced notable growth, expanding its presence across the US, Europe, and Australia. Along with funding that will fuel the development of its Automation Add-on feature, aimed at providing customers with instant answers to alleviate support workload.
Insights
Company
Funding (last 2 of 7 rounds)
May 2024
$29m
SERIES C
Aug 2022
$30m
SERIES C
Total funding: $101.4m
Company benefits
- 60th and above percentile in compensation
- Health coverage
- Generous Equity Package
- Company Offsites
- Ergonomic setup at your service + 700$ for your home workstation
- 16-week parental leave, including maternity, paternity, and adoption leave
- Daily catered lunch
- 5 Weeks of Vacation
- Retirement Benefits
- Fully Stocked Kitchen
- 3 weeks of Paid Sick Leave
- $2,000 learning/professional development stipend
Company values
- Maximise your impact
- Customer first
- Be 100% honest
- Strive for excellence
- Take EXTREME ownership
Company HQ
Yerba Buena, San Francisco, CA
Founders
Alex Plugaru
(CTO)Former Web Developer at Gymglish, Eau de Web, Innobyte and Liquid Studios.
Romain Lapeyre
(CEO)Former Product Manager at Work4 and Business Developer at Scalr. MA in Management from HEC Paris.
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