Support Executive, One World GTM
3-5 days a week in office
Supply chain transparency platform
Job no longer available
Supply chain transparency platform
21-100 employees
Job no longer available
3-5 days a week in office
21-100 employees
Company mission
To put product at the heart of the Supply Chain by aligning people, process, and communication.
Role
Who you are
- 1-3+ years of experience client facing software implementations
- In-depth understanding of system integrations, such as EDI, API
- Articulate and possess excellent communication skills
- Analytical approach to problem-solving and decision making
- Able to quickly assimilate and retain new information
- Customer focused, patient and empathetic
- Logistics & Supply Chain Knowledge
- ITSM Certification (ITIL, KCS, MOF)
- Experience working in a start-up environment
- A self-starter with experience managing support for large enterprise customers for a B2B SaaS provider
What the job involves
- Responsible for managing and triaging support requests within the support process
- Put yourself in the customer’s shoes to troubleshoot customer issues and challenges they may face
- Drive continuous improvement in our support strategy that best supports our customers and users across the globe
- Coordinate with product and engineering on issues which impact customer satisfaction and support resources
- Become an expert in the One World GTM solution and the customers who utilise this solution
- Creation of knowledge base articles for customers based on frequently asked questions and new features
- Compile customer reports against SLA agreements
- Compile internal report for product, engineering, and customer solutions team
- Meet the KPIs and metrics set up for the role
Salary benchmarks
Our take
Maintaining a frictionless supply chain is imperative to the success of retailers and manufacturers, and ensuring this depends on accessing accurate supply chain data. Furthermore, supply chain data visibility is essential to meet regulatory and disclosure requirements, but the inherent complexity of the global supply chain means it can be difficult to access up-to-date and accurate data.
One World GTM provides a supply chain transparency platform for retailers and manufacturers, enabling them to gain the necessary insights for meeting regulations and disclosure requirements, and be more accountable regarding the environmental impact of their business operations.
The siloed nature of supply chain and logistics data systems makes it difficult for businesses to be truly informed and transparent in their business, and One World GTM has been smart to recognise this challenge and tackle it directly. With its unique mission to develop a cradle-to-cradle view of global supply chains, the company aims to help businesses reduce supply chain friction and meet sustainability goals, allowing them to focus more on providing seamless product experiences for their customers.
Steph
Company Specialist
Insights
Some candidates hear
back within 2 weeks
Company
Company benefits
- Annual Salary Review
- Flexible Hybrid Working
- Interest Free Company Loans
- Life Assurance
- Pension Scheme
- Flu Jabs Annually
- Referral Bonus
- Care First - Counseling and support
- Tailoring learning, progression and Development plans
- Free Eye Tests Annually + £60 vouchers towards
- Supply Chain Academy - Masters, MBA and Degrees and Apprenticeships
Company values
- Intraprenurial - Drive change from inside the business
- Progressive - Create the future. Be relentless
- Sustainable - Think long term. Care about what comes next
- Passionate - We’re changing the world. It’s worth fighting for
- Creative - Be bold. Come up with something new
- Supportive - Push hard, push together. Shoulder to shoulder
- Inclusive - Every voice counts. Stand up for others
- Diverse - Embrace our global community
Company HQ
London, UK
Articles
Leadership
Hannah Morris
(Managing Director)Experience as Digital Transformation Manager for Uniserve Group from 2019 to 2021.
Share this job
View 6 more jobs at One World GTM