Onboarding Specialist, Bigblue
+ Equity
3-5 days a week in office
Developer of eCommerce logistics tools
Open for applications
Developer of eCommerce logistics tools
101-200 employees
Open for applications
+ Equity
3-5 days a week in office
101-200 employees
Company mission
To help brands scale operations effortlessly and create a delivery experience that delights customers and boosts sales.
Role
Who you are
- Experience in a client-facing role
- Exceptional organizational & time management skills
- Fluent in 🇫🇷 and 🇬🇧
- Analytical mindset
- Quick learner — you are able to assimilate huge amounts of information quickly
- Customer ultra-centricity
What the job involves
- Coach and advise throughout a decisive moment 🤝
- You make sure to fully understand the requirements of the customer in terms of timescales, prerequisites and assistance
- You share best practices with our customers and make sure they comply with our warehouse requirements
- You keep a close eye on our customers' first shipments and ensure that they run perfectly
- You work with our customers to improve the operational aspects of their business and their internal processes
- Build trust to initiate long-lasting and successful relationships
- You educate the customer on the specifics of the Bigblue service to unlock value
- You are the leading expert on our product and the face of Bigblue for our onboarding customers
- Each client has unique needs and you help them effectively leverage our solution to achieve maximum impact for their business
- By stepping into our customer shoes, you remove blockers and set them up for success by leveraging Bigblue tools
- Continuously upgrade Bigblue onboarding 📈
- You champion the needs of our customers internally to consistently improve the onboarding experience
- You track and report onboarding performance & satisfaction targets using appropriate metrics
- You take a critical look at internal processes to provide & implement suggested improvements to make the boarding process as efficient as possible
Application process
- Informal discovery call (Google Meet)
- Deep-Dive call (Google Meet)
- Case study
- On-site interviews (in our Paris office, half-day)
- References
Otta's take
Theo Margolius
COO of Otta
Consistent order fulfilment, logistics, and positive customer experiences are essential for the success of eCommerce businesses of any scale, but achieving this can be expensive - particularly for small businesses. Logistics providers often charge monthly rates that don't reflect the scale of a business, leaving businesses with no budget to optimize their customers' experiences.
Bigblue provides an eCommerce and customer-experience toolkit, providing end-to-end order fulfillment services such as product storage and package picking, personalized packaging, delivery, and inventory analytics. The company specifically focuses on providing its services to businesses of any scale by only charging for products that have been shipped, whilst also connecting directly with all major eCommerce platforms.
Bigblue’s main challenge will be competing with other logistics companies, including Cubyn, Hive and Huboo. Bigblue’s intelligent pricing system (which charges companies relative to their size), and its focus on providing an end-to-end customer experience, has set it apart. Combined with a $15 million raise in 2022, Bigblue is set to become an increasingly bigger part of the logistics market.
Insights
Some candidates hear
back within 2 weeks
36% employee growth in 12 months
Company
Funding (2 rounds)
Mar 2022
$15m
SERIES A
Nov 2020
$3.3m
SEED
Total funding: $18.3m
Company benefits
- We offer competitive compensation packages, along with meaningful equity
- Innovative culture
- Early-stage well-funded company
- Founders-led company
- Learn from the best and be supervised by experienced people who have a real desire to pass on their knowledge in tech, as well as in the field of logistics!
- Quickly assume important responsibilities allowing you to have a real impact on the growth of the company. Regular impact based evaluation to help you grow as fast as its suitable. Ultra-dynamic work environment with an international reach.
- Discover a great working atmosphere: outings, game nights, team buildings, offsites, team lunches, super caring founders, brand new offices in Paris (near the Opera), day to day benefits (Alan, travel, etc)
Company HQ
Porte-Saint-Denis, Paris, France
Founders
Tim Dumain
(CEO)Experience as co-founder, CEO, and Advisory Board Member of Morning from 2011 to 2021. Co-founded Bigblue in 2018 as CEO.
Mathias Griffe
(CTO)Experience as Software Engineer for Apple. Co-founded Bigblue in 2018.
William Meunier
(Co-founder)Experience as Haiti Head of Operations for 10Power. Co-founded Bigblue in 2018.
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