Enterprise Relationship Manager, ControlUp
Digital employee experience management platform
Job no longer available
Digital employee experience management platform
201-500 employees
Job no longer available
201-500 employees
Company mission
To power the Work From Anywhere world by transforming the way IT manages systems, troubleshoots issues, and delivers a great user experience.
Role
Who you are
- Bachelor’s degree or global equivalent in an IT, business or sales related field
- 7 years of Business to Business enterprise sales experience
- Proven results in a quota-oriented sales environment and an understanding of technology and technological innovations
- Proven negotiation skills and the ability to persuade and influence decision makers and executives is required. Effective at presenting to executive management, i.e. C-Level
- Professionalism, personal integrity, a high internal commitment to achieve success, the ability to build and maintain a vast network of professional relationships over a long period of time, strong oral and written communication skills
What the job involves
- This position is responsible for selling to and supporting both end users and channel partners, leveraging all routes to market
- Exceed revenue quota goals on a monthly, quarterly, and yearly basis
- Demonstrate the ability to address each customer’s and partner’s unique inquiry, while providing them with the proper information and appropriate solution based on the customer’s specific needs and interests
- Develop business plans, which align to the assigned geographic and business needs
- Engage and work with business partners where appropriate
- Follow-up on all leads supplied and ensure internal systems are updated
- Marshal and lead the appropriate technical resources to demonstrate ControlUp advantages to the customer
- Follow-up with clients and work with ControlUp post-sale managers to ensure consistent and ongoing coverage of account including new sales opportunities
- Understand and work in all aspects of the sales cycle, including qualifying, presentations, demonstrations, RFP responses, negotiations, and the closing process
- Develop and maintain a deep understanding of the territory including the customers, the prospects, the partners, the influencer’s, and the competitors
- Understand and communicate all product and technological strategies employed by competitive and complimentary organizations in the Digital Employee Experience market space
- Maintain the highest level of customer and partner satisfaction within the accounts in your territory
- Maintain a positive, professional ‘total customer service’ attitude and demonstrate the company’s Core Values
- Demonstrate the ability to create and manage conversations at all business and technical levels Act in ways that demonstrate customer focus and satisfaction by building effective relationships with customers, identifying, meeting and exceeding customer expectations, and by treating customers with dignity and respect
Otta's take
Sam Franklin
CEO of Otta
ControlUp makes it easier for enterprises to manage and ensure a good user experience for a distributed workforce. It does this by allowing IT teams to monitor and troubleshoot the performance of all computer devices on its network, whether they’re in-house or remote.
Though ControlUp has been in development under a number of guises since around 2008, the company has had an incredible trajectory of late and is now well on its way to unicorn status. Sanofi, T-Mobile, Verizon, Virgin Money, Exxon Mobil and Next are all known high profile customers.
Unsurprisingly, this growth has coincided almost perfectly with the shift to work-from-anywhere and hybrid working models. Since these are showing no signs of disappearing, ControlUp will be targeting further growth over the next few years.
Insights
Company
Funding (last 2 of 4 rounds)
Nov 2021
$100m
SERIES D
Nov 2020
$27m
SERIES C
Total funding: $141.1m
Company benefits
- Above market area average pay range for all positions
- Several Medical, Dental and Vision plans to choose from
- Unlimited PTO and Company Paid Holidays
- Flexible work schedules (we promote an excellent work/life balance)
- 401(k) plan with employer match
- Voluntary Flexible Spending Account (Health & Dependent Care Accounts)
- Eligibility for company paid benefits such as Life Insurance, Short Term & Long-Term Disability, Supplemental Life Insurance, Accidental Death and Dismemberment Coverage, Critical Illness Coverage, Accident Coverage, Hospital Indemnity Coverage and Legal Plan Coverage
- If you work remote you are eligible for a $200 monthly home office allowance
- If you work remote, we will reimburse you up to $500 for a one-time purchase of home office equipment
Company HQ
Central San Jose, San Jose, CA
Founders
Asaf Ganot
(CEO)Co-founded Smart-X Professional Services - the prelude to ControlUp in 2006 after serving as Director of Product Management at Jetro Platforms and a Senior Consultant at digital engineering firm Ness.
Yoni Avital
(COO)Before co-founding ControlUp, spent six years working in Social Behavior Change (SBC) for Commart Technologies in Israel.
Share this job