Customer Success Manager, CENSE

Salary not provided
Mid and Senior level
Remote from Europe
CENSE

Decoding complexity. Empowering finance.

Open for applications

CENSE

Decoding complexity. Empowering finance.

21-100 employees

FintechB2BCryptocurrencySaaSBlockchainRegtechWeb 3.0

Open for applications

Salary not provided
Mid and Senior level
Remote from Europe

21-100 employees

FintechB2BCryptocurrencySaaSBlockchainRegtechWeb 3.0

Company mission

CENSE provides vital services to anti-organized-crime task forces and the banking sector to combat money laundering and terrorist financing. Our mission is to help analysts and investigators to keep our society safe, keeping human-made horrors out while enabling everyday users to onboard their crypto assets safely into the financial system.

Role

Who you are

  • 2+ years in customer success, compliance operations, or account management in banking, fintech, or RegTech
  • Experience working with AML, KYC, risk management, or regulatory compliance solutions
  • Ability to engage with bank compliance teams and financial institutions to drive adoption
  • Strong data-driven mindset—able to track product adoption and success metrics
  • Prior experience collaborating with Product, Sales, and Engineering teams
  • Who You Are:
  • Banking & Compliance-Savvy
  • Customer-Centric & Empathetic
  • Highly Analytical
  • Excellent Communicator
  • Growth-Minded

What the job involves

  • Customer Onboarding & Integration
  • Guide banks through the onboarding process, ensuring seamless integration into
  • Compliance workflows
  • Develop and refine onboarding strategies to optimize time-to-first-value (TTFV)
  • Identify and eliminate friction points in adopting crypto compliance automation
  • Customer Feedback & Product Insights
  • Act as the voice of our banking customers, surfacing insights that refine our product
  • Conduct deep-dive interviews to understand compliance pain points and feature requests
  • Work closely with Product & Engineering to prioritize enhancements that simplifycompliance operations
  • Retention & Risk Mitigation
  • Monitor early adoption and engagement metrics to identify banks that need additional support
  • Provide proactive guidance to compliance teams to ensure they fully leverage our riskassessment tools
  • Develop educational resources (guides, webinars, case studies) to support compliance officers and risk teams
  • Cross-Functional Collaboration
  • Work with Sales to refine our Ideal Customer Profile (ICP) based on real adoption patterns
  • Help Marketing develop bank-focused success stories that showcase compliance efficiency
  • Partner with Product to improve UI/UX, automation, and reporting features
  • You understand the challenges banks face with crypto transactions and AML compliance
  • You can engage with compliance officers and risk teams, understanding their pain points
  • You spot patterns in customer behavior and turn them into actionable insights
  • You translate complex compliance concepts into simple, actionable guidance
  • You take initiative and solve problems before they escalate
  • You’re excited about building something from scratch in a fast-growing space
  • Success Metrics:
  • Success will be measured by:
  • Time to First Value (TTFV) – How quickly banks integrate and utilize our compliance tools
  • Adoption Rate – Percentage of institutions actively using key compliance features
  • Customer Feedback & Insights Delivered – Actionable insights shared with Product
  • Customer Satisfaction (NPS, CSAT) – Early customer sentiment and willingness to recommend
  • Risk Mitigation Impact – Reduction in compliance gaps and manual processes at banks

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Company

Our take

Onboarding processes for financial institutions can be labour-intensive and time-consuming. This is why Cense created its regulatory platform, allowing digital asset holders and financial companies to automate their compliance journeys whilst staying within the rules of regulating bodies for Anti-Money Laundering and Countering the Financing of Terrorism.

Cense’s founders’ extensive experience within blockchain companies has helped the fintech to plug a gap in the industry. Its platform provides a detailed overview of virtual asset holders and their risk profiles, ensuring that all are screened within AML and CFT regulations. In the past, this has been a time-consuming yet necessary process, but it is made simple, confidential, and transparent via the Cense reporting software.

Focusing on one aspect of the ever-evolving fintech compliance sphere provides Cense with focus and clarity of mission. Though young, the company has the potential to grow its customer base exponentially.

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Steph

Company Specialist at Welcome to the Jungle