Technical Product Support Engineer, Recorded Future
Internal Support, MongoDB, Python
Threat intelligence platform
Be an early applicant
Threat intelligence platform
1001+ employees
Be an early applicant
1001+ employees
Company mission
To empower customers with real-time threat intelligence so that they can defend their organizations against threats at the speed and scale of the internet.
Role
Who you are
- Has proven problem-solving skills with a complex SaaS product
- Is passionate about helping customers and teammates
- Is curious about cybersecurity challenges and data problems
- Has thrived in a fast-paced, results-oriented environment
- Has helped onboard and train less experienced teammates
- Operating Systems and Networking
- Linux: familiarity with Linux (or MacOS) concepts, including user management and file systems
- Understanding of networking concepts (e.g., TCP/IP, DNS, routing, firewalls) and troubleshooting tools (e.g., ping, traceroute, netstat)
- Familiar with Linux scripting languages (e.g., Bash, python) for automating tasks and troubleshooting
- Familiar with use of REST style APIs as part of troubleshooting procedures
- General Databases: familiar with use of databases in support of another product, (MongoDB, ElasticSearch)
- Experience supporting another SaaS product
Desirable
- Work experience in information security or cybersecurity
- Experience with REST APIs and JSON
- Solid foundation in computer networking and internet protocols
- A+ / Network+ / Security+/ HDI-CSR certifications
What the job involves
- This Product Support Analyst role is embedded in our Data Science group
- Data Science (DS) is a group of data engineering, curation, and data science professionals who are responsible for the analytics and data collection of many Recorded Future products
- In this job, you are a critical escalation-tier member of our global support team
- Cases specific to DS group’s areas of ownership are escalated to you by other support analysts, customer success managers, data curators, and engineers
- You apply DS-specific expertise and troubleshooting skills to triage and resolve these escalated cases
- You learn and expand these skills by working closely with DS engineers
- Triage incoming escalations
- Apply troubleshooting procedures to resolve cases
- Redirect cases with clear, confirmed facts to the DS teammates who can best resolve it
- Build our group's knowledge base of solutions and toolbench of troubleshooting procedures. Regularly review recent cases to extract content we can use again
- Communicate with your peers in our global support and customer success organization. Share knowledge, hear challenges, and find ways to work better together across groups and geographies
Our take
Cybersecurity threats are increasingly urgent for businesses, governments, and citizens worldwide, growing in both number and sophistication. Recorded Future has spent over a decade developing a solution to this problem. Its platform leverages billions of data points from across the internet, including dark web sources, state actors, and vulnerability information, to identify and anticipate cybersecurity threats.
While many cybersecurity firms are emerging due to the surging demand, Recorded Future stands out with its market-leading pedigree. Originally funded by In-Q-Tel and Google, its clients include private contractors for the US Intelligence Community, and it has produced influential reports on major cybersecurity issues.
Continuing to expand its capabilities, by adding identity intelligence, attack surface intelligence, and card fraud intelligence. Partnering with companies like Microsoft, it researches new cyber threats. To stay ahead in the evolving cybersecurity field, it must maintain this momentum, and all signs suggest it has the resources, talent, and ambition to succeed.
Freddie
Company Specialist
Insights
Company
Funding (last 2 of 6 rounds)
Oct 2017
$25m
SERIES E
Apr 2015
$12m
SERIES D
Total funding: $58.7m
Company benefits
- Professional development and career advancement
- Flexible work environment, be yourself
- Generous vacation policy
- Wellness programs
- Company outings
- Free snacks, drinks, and coffee in the office
- Parental leave program
- Environmentally conscious
Company HQ
Powder House Square, Somerville, MA
Articles
Leadership
Staffan Truvé
(CTO)Chairman at Makewave AB, Interspecrtal, and Qamcom Research and Technology, alongside being a Board Member at Vinnoca and WASP.
Christopher Ahlberg
(CEO)Previously the founder & CEO of TIBCO Software. Now a Board Member for the Hult International Business School and the Global Emancipation Network.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 14 more jobs at Recorded Future