FX Account Manager, iBanFirst
1-5 days a week in office
Global financial service provider
Job no longer available
Global financial service provider
201-500 employees
Job no longer available
1-5 days a week in office
201-500 employees
Company mission
To break down the barriers that have long held back small and medium-sized businesses from trading globally.
Role
Who you are
- You have a prior experience on a customer facing position
- You're customer-oriented
- You have good communication skills (speaking & writting)
- Fluent in French, English would be a plus
What the job involves
- You will be the main point of contact to provide a qualitative support to our clients and manage a portfolio of SMEs
- You will directly report to Nicolas, our Head of Sales
- You build and maintain long-term relationships with clients
- You work closely with our Customer Success Management team in order to maximize your clients’ satisfaction
- You optimize international payments, FX exposure
- You analyze companies' currency risk management
- You raise awareness and support companies on currency issues
- You help clients to fully understand features of our platform and to use them
- You help your clients with their daily needs
- You collect customer feedback and needs and share within our organization
- KPIs: Cross sell, Up sell, Churn & NPS
Application process
- Interview with William (Country Manager) and Nicolas (Head of Sales)
- Interview with William (Country Manager) and Nicolas (Head of Sales).
Share this job
Insights
Company
Funding (last 2 of 3 rounds)
Jun 2020
$24.9m
SERIES C
Nov 2018
$17.8m
SERIES B
Total funding: $53.7m
Our take
iBanFirst is a Brussels-based fintech start-up that offers an online multi-currency transaction platform so its clients can pay and receive payments in any currency whilst avoiding foreign exchange risks.
The company serves as an alternative to the traditional bank offer, enabling a payment experience and package of financial services that cater for the daily needs of small-to-medium sized enterprises. By having its own core banking infrastructure, the company has a competitive advantage in the roll-out of its technological roadmap, including the release of new products. One such release is its payment tracker, which improves security levels and thereby strengthens trust between clients and suppliers.
Following Series B funding, the company saw tremendous growth, tripling its payment volume and developing its footprint in Europe after acquiring Dutch and German competitors. More recent funding has been invested into continuing to deliver solutions whilst expanding its SME and mid-tier offerings.
Kirsty
Company Specialist at Welcome to the Jungle