Senior Product Design Manager, Gusto
Payroll Services
$174-254k
Salary varies depending on location of applicant
More information about location
2-3 days a week in office
Automated payroll, benefits & HR platform
Job no longer available
Automated payroll, benefits & HR platform
1001+ employees
Job no longer available
$174-254k
Salary varies depending on location of applicant
More information about location
2-3 days a week in office
1001+ employees
Company mission
To create a world where work empowers a better life.
Role
Who you are
- 8+ years' Product Design experience, ideally with two of those in management
- Breadth of impact: This role will be one of Gusto’s most senior design leaders. You should have demonstrated experience leading design direction across multiple teams, and influencing design/product across multiple product areas
- Comfortable with complexity: You’ve led the design of approachable, guided customer experiences in complex domains. Ideally you’ve led a platform/services or enablement team
- Product acumen: This role will contribute directly to business and product strategy. You should be comfortable working with executive stakeholders, and be able to demonstrate how you’ve shaped business decisions
- Technical acumen: This role will require a deep understanding of our technical systems and how those translate into customer and business outcomes. You’ll work directly with your engineering partners to improve the systems that power our customer experiences
- You should be able to demonstrate how you’ve built your own technical understanding, and influenced system decisions that affect customer experience
- Builder mindset: This role will lead a team to ship customer-facing products and services, not just plans and documents. You should be able to demonstrate how you’ve stayed involved with customer-facing work as a leader, and how you’ve supported your direct reports through complex projects
- High quality bar: This role will be a tireless advocate for our customers’ experience with Gusto. You should be able to demonstrate how you’ve maintained design quality and accessibility across screen sizes, while shipping iteratively to deliver customer value early and often
What the job involves
- Product Design at Gusto is made up of over 60 creative, collaborative people who care deeply about our mission to empower small businesses and their employees
- We’re a cross-functional bunch focused on Design, Research, Writing, Ops and Front-end Development who are always looking for opportunities to build understanding and empathy for the people who use Gusto
- We don’t care a whole lot about swim lanes and we work closely with our partners in Product, Engineering, Data, and Marketing to design, build and ship experiences that make a difference
- We are passionate advocates for thoughtful, crafted, and inclusive experiences and we believe great design can make hard things possible, even delightful
- Payroll is the beating heart of Gusto’s business. The Payroll Services team is responsible for the customer experiences and internal services that process payrolls, calculate taxes and deductions, pay and file with tax agencies, and maintain compliance on behalf of our customers
- As the senior product design manager on Payroll Services, you’ll empower a team of designers to wrangle technical and regulatory complexity into guided experiences for new and experienced employers
- You'll collaborate with internal teams to enhance their processes through a service design approach and improve the internal tools they use to help customers set up and maintain their tax accounts
- As a member of this product area’s cross-functional leadership team, you’ll be a key partner in leading the entire product development process from setting the long-term vision to strategic planning; all the way to launching new features and iterating on existing ones
- Empower a small team of product designers, creating the conditions for them to do work they’re proud of and that serves the needs of our customers and internal teams
- Work with the other members of your leadership team to define a long-term UX vision for your product area and how it fits into Gusto’s broader vision
- Co-lead the definition of product strategy, roadmap, team OKRs, and project direction
- Work with cross-functional partners in UX Research, Data Science, Legal, Compliance, Payroll Ops, and Customer Support to understand customer problems and identify key opportunities for the customer and our business
- Build our collective understanding of our customers’ payroll and tax compliance needs through research and data
- Design and ship both net-new and iterative projects that deliver consistent value to our customers
- Contribute to Gusto’s product design leadership community by sharing your skills and experience
- Champion our design system and platform standards, and help evolve them through your team’s work
Our take
For many small businesses, vital administrative tasks such as payroll, taxes, and benefits are manual tasks that take time and energy which many SMB owners don’t have. The three co-founders of Gusto – all coming from small business backgrounds – collaborated on a Fintech company that would handle employee payments, benefits administration, and compliance support specifically for small businesses.
The company may have started slowly, as the founders focused on nailing each individual aspect of Gusto’s operations, but has now skyrocketed to unicorn status with more than 200,000 customers and a multi-billion dollar valuation. In 2021, Gusto began acquiring other companies to strengthen its offering and its position in a competitive market, including two other fintech startups, Ardius and Symmetry.
Through its continued acquisitions and fundraising efforts, the company has carved out a strong position for itself in the space. Although Gusto has found itself impacted by the macroeconomic situation, through the significant effect it has had on its clientele, the company still appears positive for the future after raising funds in 2023 that will see it reach key profitability benchmarks. It continues to consolidate its platform, for example by integrating with OpenComp to grant its users access to the company's Compensation Intelligence Platform.
Steph
Company Specialist
Insights
Company
Funding (last 2 of 8 rounds)
May 2022
$55m
SERIES E
Aug 2021
$175m
SERIES E
Total funding: $706.1m
Company benefits
- Comprehensive medical, dental, and vision benefits, plus a variety of mental health resources
- Flexible vacation - Gusties are encouraged to take the time off they need to continue doing great work
- Fertility treatments, parental leave, pregnancy termination, caregiving, gender-affirming surgery, hormone treatments, transgender-inclusive services, and more
- If you work at one of our homebases, enjoy food, drinks, and good conversation — on us
- Celebrate 5 or 10 years at Gusto and take a month off to recharge
- Take advantage of internet, phone, commuter, and wellness stipends each month, along with a WFH stipend and cash for anniversaries
Company values
- Embody a service mindset - Never stop advocating for the needs of others
- Dream big, then make it real - Be ambitious. Show and do, rather than tell and talk
- Be proud of the how - Ensure deep integrity in everything you do
- Embrace an ownership mentality - Take initiative to leave things better than you found them
- Debate then commit - Share openly, question respectfully, and once a decision is made, commit fully
Company HQ
Central Waterfront, San Francisco, CA
Articles
Leadership
Joshua Reeves
(CEO)Studied Electrical Engineering at Stanford and went onto co-found Gusto in 2011.
Tomer London
(CPO)Has a PhD in Electrical Engineering from Stanford. Was a Researcher at Intel, and then interned at Bump Technologies. Co-founded Vizmo, a mobile self-service technologies company, in 2008. Co-founded Gusto in 2011.
Edward Kim
(Head of Engineering)Studied Electrical Engineering at Stanford. Was Senior Project Engineer at Volkswagen of America Electronics Research Lab and then co-founded Picwing, a printed photos company, in 2008. Co-founded Gusto in 2011.
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