Senior Operations Manager, Wayfair
New Site Launch
A global online homeware marketplace
Job no longer available
A global online homeware marketplace
1001+ employees
Job no longer available
1001+ employees
Company mission
To help everyone, anywhere create their feeling of home.
Role
Who you are
- Experience with complex operational, process, and performance improvement projects (lean or six sigma experience highly valued) including process mapping and process re-design
- 5+ years of e-commerce, supply chain, operations, or logistics experience
- Strong process, manufacturing, or engineering background with an ability to understand work flow and throughput in the operation
- Ability to work collaboratively across functions and synthesize multiple points of view into a streamlined action plan
- Proven ability as a passionate people-centric leader who can effectively drive results in a fast-paced and rapidly growing company
- Demonstrate passion and continued focus of safety as a value rather than just a priority
- Able to hit the ground running – a confident, entrepreneurial self-starter with the ability to manage and prioritize projects to delegate tasks appropriately
- Demonstrate leadership in building a culture of Continuous Improvement for process and operations
- Analytical ability necessary to gather and interpret data to further develop, recommend and implement solutions
- Technologically savvy, collaborative confident leader, familiarity with google suite products a plus
- Extremely organized, meticulous and detailed oriented
What the job involves
- Develop robust, trusting relationships with key stakeholders and senior leadership, and identify opportunity to improve the fulfillment center operations
- Oversee the overall safety, employee engagement, collaboration, quality, performance and customer experience of the fulfillment center operations
- Create and maintain a strong safety culture that continuous seeks to eliminate risks from the operation
- Command a strong senior presence, lead and build a team of high performing operations managers & operations supervisors
- Drive creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the fulfillment center to meet and exceed business plans
- Partner closely with a variety of groups company- wide, including transportation, S&OP, data integration, employee engagement, inventory planning, engineering and others to coordinate cross functional projects
- Monitor and drive key performance end to end metrics to ensure that we are providing excellent customer experience and delivering on our promise
- Contribute to the development of new tools, processes and technology which make our teams more efficient and effective
- Support operational strategy and innovation to drive business goals for revenue, operational performance, and profitability
- Manage multiple priorities in a face-paced environment with effective communication and thorough follow through
- Establish sound process improvement initiatives that drive year over year improvement, as well as streamline and optimize day-to-day operations
- Regularly communicate performance trends and improvements to the organization
Otta's take
Sam Franklin
CEO of Otta
Wayfair emerged in the early era of eCommerce with a mission to revolutionize online shopping, offering customers a convenient platform to purchase goods. Today, it stands as one of the foremost global players in the online furniture delivery industry, boasting an impressive inventory of over 33 million products.
Renowned for its extensive product range and comprehensive service offerings, Wayfair distinguishes itself by providing an end-to-end customer experience, from browsing to doorstep delivery. Despite its prominence, the company faces profitability challenges attributed largely to expansion expenses. Nonetheless, its solid presence in the competitive online homeware sector solidifies its position as a key contender.
With ambitious global expansion plans, Wayfair remains committed to maintaining its leadership in the industry. As it aspires to become the ultimate destination for all home needs, its more recent ventures into physical retail represent significant strides toward this overarching goal.
Insights
Some candidates hear
back within 2 weeks
-14% employee growth in 12 months
Company
Company values
- Relentless Customer Focus: Delivering an exceptional customer experience drives everything we do. We invest in understanding our customers and partners. We are all in customer service
- Deliver Rsults With Agility: We prioritize work that drives long-term value. We execute with urgency, learn from failure, and nimbly pivot. The outcomes of our efforts are impactful, measurable results
- Use Good Judgement: We are bold and confident, never reckless. We make reasoned, calculated decisions based on data, critical thinking, and pattern recognition
- Build the Best Team: We lead by setting the bar high, articulating clear goals, and diving deep. We hire, develop, and leverage only the best. Our leaders continually reevaluate and strengthen their teams and do not shy away from hard decisions. We expect and demonstrate excellence
- Collaborate Effectively: We invest in cross-functional global partnerships that maximize impact and minimize duplication. We prize collaboration in all interactions – with our teammates, stakeholders, and suppliers. We disagree, align, and commit. Effectiveness and efficiency in collaboration are required.
- Respect Others: We earn and show respect, treating our teammates and partners with empathy and inclusion. We presume good intent while prioritizing impact. We balance confidence and candor with humility and kindness.
- Be an Owner: We are Wayfair first. We act on what’s best for the company, ahead of team or individual goals. We spend every dollar as if it is our own. We take pride in Wayfair’s success while planning the next win. We always think long-term
- Innovate & Improve: We are not limited by precedent. We boldly challenge the norm. We continually identify opportunities to innovate, improve, and simplify. We value incremental improvements, but we also look for game-changing breakthroughs.
- Adapt & Grow: We value adaptability and self-reflection. We find opportunity in every change, experience, and mistake. We are committed to continuous self-improvement.
Company HQ
Prudential / St. Botolph, Boston, MA
Articles
Founders
Niraj Shah
(Co-Founder & CEO)Studied Engineering at Cornell University before co-founding Spinners, a Boston-based IT services company. Previously acted as Entrepreneur in Residence for Greylock and has served as CEO of Wayfair since co-founding the company in 2002.
Steven Conine
(Co-Founder)Co-founded Spinners before working for Operations at iXL. Conine also co-founded Pillar VC in 2016.
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