• 12+ years in infrastructure architecture, management, security, and related specialties - Proven experience in cloud engineering and operations roles, with a deep understanding of cloud platforms such as Azure and AWS
• Solid background configuring SaaS platforms to be secure and reliable. - Extensive background also with on-premise/co-location computing including servers, storage, database, and networks
• Experience maintaining infrastructure currency and compliance with structured and disciplined processes performing key activities like patching, OS upgrades, Cloud Ops, backup management, and security compliance management
• Experience building and maintaining secure infrastructure that is unified and consistent across cloud and on-premise infrastructure
• Advanced knowledge of network security and performance monitoring, including connectivity between cloud to cloud, and cloud to on-premise network infrastructure
• Experience in provisioning infrastructure using automation tools such as Terraform, to manage and maintain compute and network components of the environment
• Solid understanding of infrastructure as code (IaC) concepts and experience with tools such as Terraform, Ansible, and CloudFormation
• Experience with Site-Reliability Engineering practices (such as observability and log aggregation) using technologies such as ELK Stack, Splunk, Kafka, Datadog, Dynatrace, other Application Performance Monitoring tools
• Experience with infrastructure monitoring tools such as SolarWinds, LiveAction, NetApp Cloud Insights, Datadog, New Relic, and native cloud monitoring tools
• Prior experience with containerization and orchestration tools like Docker and Kubernetes - Knowledge of CI/CD pipelines and associated tools (GetHub, Terraform, etc.)
• Solid background in scripting and automation languages (Python, Bash, etc.)
• Advanced experience with security tools and protocols that protect the network and computing environment including Web Access Firewalls, Cloud Access Security Brokers, Privileged Access Management, Identity Access Management, SAML, SSO, Next gen AV, etc
• Strong leadership and team management skills, with a track record of effectively leading technical teams in complex environments
• Strong problem-solving skills and the ability to troubleshoot complex technical issues
• Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical stakeholders

Desirable

• Lead our IT Platform strategy and team across Twilio. Manage and host all internal cloud infrastructure, network engineering and identity and access management
• Operations Management: Oversee day-to-day operations of the cloud computing environment, including monitoring, incident response, patching, currency updates, capacity planning, and performance optimization
• Where possible, leverage enterprise tools and processes that span across on-premise and cloud environments, resulting in consistent unified infrastructure management practices
• Team Leadership: Lead and mentor a team of cloud engineers, fostering a collaborative and innovative work environment while ensuring team members are motivated, engaged, and empowered to excel
• Automation: Promoting an "automation-first" culture within the team. Drive automation initiatives to streamline provisioning, deployment, configuration management, and monitoring processes
• Security and Compliance: Implement and maintain robust security practices, ensuring compliance with company standards and regulations
• Continuous Improvement: Identify opportunities for process enhancements, cost savings, and performance optimization, and lead initiatives to implement improvements