Customer Success Manager, XM Cyber
Cloud security and cyber risk management platform
Open for applications
Cloud security and cyber risk management platform
201-500 employees
Open for applications
201-500 employees
Company mission
To ensure that organizations are always one step ahead of the hacker
Role
Who you are
- 4+ years’ experience working as a technical account manager within the cyber security domain with large customers
- Able to design technical solutions for clients including architecture and operational workflow
- Hands-on experience with the Microsoft Windows Server OS /Linux Servers
- Knowledge of Microsoft Security best practices
- Knowledge of Information and Data Security concepts
- Knowledge of Network Architecture concepts
- Knowledge of Cloud Security (AWS/Azure)
- Experience writing documentation relevant to product deployment, deployment configuration, operational guides, process workflows and technical integration
- A team player & Excellent interpersonal skill
- Ability to travel regularly within this region, as needed
What the job involves
- XM Cyber is a leading hybrid cloud security company that’s changing the way organizations approach cyber risk
- XM Cyber transforms exposure management by demonstrating how attackers leverage and combine misconfigurations, vulnerabilities, identity exposures, and more, across cloud and on-prem environments to compromise critical assets
- With XM Cyber, you can see all the ways attackers might go, and all the best ways to stop them, pinpointing where to remediate exposures with a fraction of the effort
- We are looking for a Customer Success Manager to manage our current & future customers in the UK
- Operate as the lead POC for all matters specific to your accounts
- Establish productive and close relationships with customers key stakeholders , including senior level (CISO)
- Understand the client’s organization structure, business drivers and desired operational outcomes from deploying XM Cyber
- Understand the client’s technical ecosystem to build an integrated vision reality for XM Cyber within the client environment
- Deploy XM Cyber solution within client environments
- Conduct hands-on product technical discussions with the clients’ technical teams
- Structure QBR and other business cadence to manage the technological relationship in an organized manner
- Present key findings of XM Cyber and improvements in cyber security posture over the preceding month
- Ensure that relevant team members are trained and proficient in use of XM Cyber to drive better product adoption
- Work closely with product management, on-boarding team and R&D teams to understand new high-value use cases
- Seek growth and sales opportunities within your portfolio of accounts
- Forecast and track key account metrics
- Maintain a close collaboration with our sales team, and Sales engineering facilitating opportunities while keeping our customers highly engaged
Salary benchmarks
Otta's take
Sam Franklin
CEO of Otta
Flexible working, increased accessibility and reduced IT infrastructure requirements have made made the cloud far more vital than ever before to businesses hoping to remain competitive. However, cyber attackers are able to exploit the numerous security gaps that can be caused by misconfigured permissions, software vulnerabilities and simple human error. XM Cyber seeks to eliminate these threats by offering a platform which simulates all ways a client can be attacked and providing actionable, real-time information to the company's IT and security teams.
Founded in 2016 by national security specialists, the company is set apart from its competitors by focusing on attack path management, looking to detect security issues before they occur, especially misconfigurations and permissions flaws. The platform is compatible with major cloud environments such as AWS, Microsoft Azure and Google Cloud. Their proactive approach seems to be appreciated by major players such as Swisscom, the Hamburg Port Authority, and Lidl who have adopted XM Cyber for their cyber security.
XM Cyber was acquired by Schwarz Group, who are also the owners of brands like Lidl and Kaufland. Although Schwarz is not a technology corporation, their financial backing has allowed XM Cyber to focus on product development, scale and international expansion. Recently XM Cyber has in turn bought Cyber Observer, bringing its continuous control monitoring capabilities into the platform
Insights
41% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jul 2020
$17m
EARLY VC
Nov 2018
$22m
SERIES A
Total funding: $49m
Company values
- Customer value first
- Passion
- Continuous care
- Execution Excellence
- Integrity
Articles
Founders
Noam Erez
(CEO)Before co-founding XM Cyber, spent over 25 years with the Israeli Intelligence Community.
Tamir Pardo
(President)Was previously the Director of the Mossad, Israel's national security agency.
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