Customer Success Manager, XM Cyber
Cloud security and cyber risk management platform
Open for applications
Cloud security and cyber risk management platform
201-500 employees
Open for applications
201-500 employees
Company mission
To ensure that organizations are always one step ahead of the hacker
Role
Who you are
- 3 years of experience in two or more of the following:
- Cloud architecture or engineering
- Security architecture or engineering
- IT infrastructure or support
- Post-sales implementation or Professional Services
- Technical Knowledge of:
- Microsoft Security best practices
- Information and Data Security concepts
- Network Architecture concepts
- Cloud Security (AWS/Azure/GCP)
- 3-5 years of customer-facing experience in SaaS companies
- Ability to communicate technical information to diverse audiences
- Self-sufficient, proactive, and adept at independent learning
- Strong problem-solving skills and ability to make independent decisions
- Track record of building and sustaining relationships, driving customer success, and surpassing performance targets
- Excellent communication and interpersonal skills for engaging stakeholders at all organizational levels
- Commercially oriented and capable of multitasking in a fast-paced environment
- Fluency in English, other languages are a strong advantage
What the job involves
- As the Customer Success Manager at XM Cyber, you will guide and oversee the customer journey to ensure the successful adoption, operationalization, and value realization of the XM Cyber platform
- As your accounts' primary point of contact, you will collaborate with Sales, Onboarding, Product Management, R&D, Marketing, and other teams to guarantee customer satisfaction and retention
- This remote role is within the Customer Experience organization, working closely with the local sales team and collaborating with HQ stakeholders and others remotely
- Customer Management
- Ensure Customers gain the most value out of XM Cyber solutions
- Understand the client’s organizational structure, business drivers, and desired operational outcomes from deploying XM Cyber
- Assist customers in developing success plans with critical goals and key performance indicators. Measure customer progress and report achievements internally and externally
- Cultivate strong relationships with key stakeholders at customer organizations, including senior-level executives
- Ensure customers optimize their return on investment by enhancing remediation efficiency, reducing exposure to attacks, and delivering accurate risk reporting
- Develop and spearhead Executive Business Review (EBR) presentations and conduct product demonstrations
- Technologic
- Serve as the designated technical expert for implementing and delivering XM Cyber's product portfolio, together with XM Cyber’s Onboarding team
- Serve as a trusted advisor, guiding customers through best practices for securing their environment and leading technical deep-dive sessions on exposure reduction and remediation
- Commercial
- Lead renewal processes and ensure high retention rates
- Lead discussions to identify growth opportunities (upsells and cross-sells), and maintain close collaboration with the sales team and Sales Engineering to facilitate opportunities and keep customers engaged
Salary benchmarks
Our take
Flexible working, increased accessibility and reduced IT infrastructure requirements have made made the cloud far more vital than ever before to businesses hoping to remain competitive. However, cyber attackers are able to exploit the numerous security gaps that can be caused by misconfigured permissions, software vulnerabilities and simple human error. XM Cyber seeks to eliminate these threats by offering a platform which simulates all ways a client can be attacked and providing actionable, real-time information to the company's IT and security teams.
Founded in 2016 by national security specialists, the company is set apart from its competitors by focusing on attack path management, looking to detect security issues before they occur, especially misconfigurations and permissions flaws. The platform is compatible with major cloud environments such as AWS, Microsoft Azure and Google Cloud. Their proactive approach seems to be appreciated by major players such as Swisscom, the Hamburg Port Authority, and Lidl who have adopted XM Cyber for their cyber security.
XM Cyber was acquired by Schwarz Group, who are also the owners of brands like Lidl and Kaufland. Although Schwarz is not a technology corporation, their financial backing has allowed XM Cyber to focus on product development, scale and international expansion. Recently XM Cyber has in turn bought Cyber Observer, bringing its continuous control monitoring capabilities into the platform
Kirsty
Company Specialist
Insights
41% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jul 2020
$17m
EARLY VC
Nov 2018
$22m
SERIES A
Total funding: $49m
Company values
- Customer value first
- Passion
- Continuous care
- Execution Excellence
- Integrity
Articles
Founders
Noam Erez
(CEO)Before co-founding XM Cyber, spent over 25 years with the Israeli Intelligence Community.
Tamir Pardo
(President)Was previously the Director of the Mossad, Israel's national security agency.
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