SMB Account Executive, GitLab
North EMEA
One DevOps platform
Job no longer available
One DevOps platform
1001+ employees
Job no longer available
1001+ employees
Company mission
To make it so that everyone can contribute. When everyone can contribute, users become contributors and we greatly increase the rate of innovation.
Role
Who you are
- Excellent spoken and written English and European languages for regional roles
- You are obsessed with making customers happy. You know that the slightest trouble in getting started with a product can ruin customer happiness
- Affinity with software and the software development process
- Passionate about technology and learning more about GitLab
- Demonstrated progressive experience in sales, marketing, or customer service
- Experience with CRM and email automation software is highly preferred
- An understanding of B2B software, Open Source software, and the developer product space is preferred
- Be ready to learn how to use GitLab and Git
- You share our values, and work in accordance with those values
- Ability to use GitLab
What the job involves
- Experience managing an inbound request queue and assisting prospects and customers with online chat, email, and phone correspondence
- Familiarity with the needs of software development and IT operations teams
- Basic understanding of application lifecycle management including the technology commonly used in application lifecycle management
- Basic understanding of DevOps practices, including the cultural shift it represents and the benefits to building and shipping software upon adopting those practices
- Experience in a role that puts customer needs above all else
- Product demo experience
- Working knowledge of software development methodologies such as Waterfall, Agile, and Conversational Development
- Comfortable with frequent client phone calls to explain hard-to-understand concepts and deployment options
Application process
- A phone or video conference screen with the recruiter. This takes 30 minutes and helps our recruiting team align your interests and qualifications with the right opening on the sales team
- A video conversation with a potential colleague. This takes 45 minutes and helps us understand your sales experience, style, and skills
- A video conversation with the hiring manager. This takes 30 minutes and helps the sales manager understand what you want to do next in your career and how that might intersect with GitLab and the Commercial sales team
- A video conversation reviewing your professional experience chronologically. This takes from 45 min to an hour and allows your hiring manager to understand the similarities and differences of past roles you’ve had to the role we are considering for you
- A mock GitLab customer call. The mock call itself is limited to 15 minutes. You are given a few minutes to ask any final questions before going into the mock call. After the mock call, we use the remainder of the half hour to understand feedback, how it felt to sell GitLab, and ask any questions we have remaining about your candidacy
Otta's take
Sam Franklin
CEO of Otta
GitLab is an open-source collaboration platform for developers. It enables teams to build code quickly from anywhere without compromising on security or quality. GitLab already has an estimated 30M+ users from all over the world.
According to a 2021 GitLab report, 60% of developers can release code 2x faster with DevOps platforms that bring teams together and accelerate processes. It stands out by catering to programmers of all experiences. Gitlab's version control system helps streamline the process of creating, maintaining, and deploying code, whoever you are.
GitLab was in the right place to capitalize on the recent trend toward rapid digital transformation and remote working. This trend is expected to continue to grow, and with it, GitLab's popularity. With its successful 2021 IPO and the patronage of major brands such as Nasdaq and Jaguar Land Rover, GitLab is expected to solidify its position as the go-to platform for development teams.
Insights
Some candidates hear
back within 2 weeks
15% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Sep 2019
$268m
SERIES E
Dec 2018
$20m
SERIES D
Total funding: $433.4m
Company benefits
- We offer benefits to manage your health, wealth, and well-being regardless of location
- Flexibility in schedule to be there for life’s important moments
- Equity compensation & Employee Stock Purchase Plan offered
- Generous Paid Time Off
Company values
- Collaboration - We prioritize things that help us work together effectively, such as assuming positive intent, saying “thanks” and “sorry,” and giving timely feedback.
- Results - We operate with a sense of urgency and bias for action, and we do what we promise — to each other, customers, users, and investors.
- Efficiency - From choosing boring solutions to documenting everything and being managers of one, we strive to make fast progress on the right things.
- Diversity, Inclusion, & Belonging - We work to ensure GitLab is a place where people from every background and circumstance feel like they belong and can thrive.
- Iteration - We aim to do the smallest viable and valuable thing, and get it out quickly for feedback.
- Transparency - Everything we do is public by default, from our company handbook to the issue trackers for our product.
Company HQ
Financial District, San Francisco, CA
Founders
Sid Sijbrandij
(CEO)Studied Physics at the University of Twente. Interned at P&G and IBM. Was Lead Architect at the Netherlands' Ministry of Justice from 2009 to 2012. Founded app store Comcoaster in 2008, and then co-founded GitLab in 2012.
Diversity & Inclusion at GitLab
- Diversity, Inclusion, & Belonging is woven into our values and everything we do
- GitLab is home to many dedicated Team Member Resource Groups
- GitLab is a global, multi-cultural organization with team members all over the world
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