Senior Product Operations Manager, Cruise
Map Operations
$101.4-149k
Self-driving vehicles
Job no longer available
Self-driving vehicles
1001+ employees
Job no longer available
$101.4-149k
1001+ employees
Company mission
To create a better world by deploying driverless cars at scale.
Role
Who you are
- 3-5 years of success in product operations, operations management, project management, or consulting
- Proficient in Excel or Google Sheets
- Experience with GIS tools a plus but not required
- Basic SQL knowledge is helpful
- Experience with process re/design for efficiency and quality improvement
- Experience managing high-volume workflows and internal tools across distributed resource pools
- Experience working with Engineers to improve products or operational tools - from requirements definition to successful launch/implementation to impact validation
- Ability to use quantitative and qualitative feedback to form insights that drive actions
- Ability to remain flexible and thrive in ambiguity
- Ability to collaborate and communicate efficiently across teams
- Data analysis experience with a basic understanding of relational databases
What the job involves
- Plan and execute critical mapping projects, potentially across multiple geographic areas simultaneously (data collection, map delivery, map updates, map release), work with key stakeholders to align on requirements, timelines, risks, and current status/action plans
- Establish and evaluate critical criteria targeting map-related safety, reliability, and performance
- Own contractor and vendor relationships, drive accountability for product/project delivery, as well as efficiency and quality standards
- Constantly evaluate current processes to identify and address operational shortcomings, inefficiencies, and opportunities for improvement, translate findings into proposed solutions with quantified impact statements
- Build close relationships with multiple product and engineering teams to ensure map operations’ requirements are effectively prioritized into engineering roadmaps primarily targeting new feature implementation, tooling improvements, and operational efficiency
- Contribute to product and feature specifications, quality standards, policy documentation, and training materials in order to drive consistent execution across our distributed workforce
- Effectively triage bugs and critical issues, leading data-driven and collaborative prioritization to drive timely resolution of our most impactful issues
- Strategize on short and long-term department goals, in conjunction with Maps Leadership
Otta's take
Theo Margolius
COO of Otta
The taxi industry has seen dramatic changes through mobile vehicle-hailing apps such as Uber, but these services focus simply on ease-of-access to regular taxi services. The automotive industry has seen a vast range of innovations in recent years such as electric cars and self-driving capability, features that are currently not found in existing services.
Cruise brings self-driving autonomy and electric cars together into a taxi-hailing mobile application. In addition to these innovations, the service focuses on efficiency through ride-sharing as opposed to each ride providing a single trip. Whilst other taxi-hailing services will inevitably turn to electric self-driving vehicles, Cruise shows potential to stand out through its AI-fuelled focus on carpooling and fleet efficiency.
Cruise, which has been acquired by General Motors, has received an inordinate amount of funding, including from Honda and Microsoft, with Softbank investing over $2B to scale its technology. A sum of this came after Cruise launched a limited driverless robotaxi service to the public in San Francisco. However, the company is now facing lawsuits from the city to limit its operations there after a series of accidents involving Cruise's vehicles.
Insights
Company
Funding (last 2 of 10 rounds)
Jun 2024
$850m
LATE VC
Feb 2022
$1.3bn
GROWTH EQUITY VC
Total funding: $9.1bn
Company benefits
- Medical / dental / vision, AD+D and life insurance
- Subsidized mental health benefits
- One Medical membership
- Flexible Spending Account
- Monthly wellness stipend
- 401(k) match
- Paid time off: vacation, sick, public health emergency, jury duty, bereavement and company holidays
- Paid parental, family care and medical leave
- Family care benefits: fertility benefits, Dependent Care Flexible Spending Account (subsidized by Cruise)
- Non-remote employees: Pre-tax Commuter Benefit Plan, healthy meals and snacks
- CruiseFlex - a working policy for US-Based Cruisers that lets you and your manager find what working style is best for you, whether it’s primarily in-person, primarily at home or a combination of home and in-office time
Company values
- Stay safe
- Stay focused
- Own it
- Seek truth
- Work together
- Be humble
- Be a customer
Company HQ
China Basin, San Francisco, CA
Founders
Craig Glidden
(CEO (Not Founder))Is also currently the Executive Vice President of General Motors in its Legal wing.
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