UX/UI Designer, Vonage
Cloud-based communications APIs
Be an early applicant
Cloud-based communications APIs
1001+ employees
Be an early applicant
1001+ employees
Company mission
To make communications more flexible, intelligent, and personal to help enterprises stay ahead.
Role
Who you are
- Proven and practical experience working in product teams/squads to deliver user-centred products and services end-to-end, from unvalidated propositions and concepts through to delivery into market, across a variety of projects types - from digital transformation to optimisation of existing projects and quick wins
- Experience of working on projects in the real-world which combine user-centred design principles together with a lean-Agile delivery methodology
- Co-creation of research and testing activities to validate concepts, final outputs and live features
- Experience of conducting qualitative and quantitative testing
- A proven ability to form close relationships and earn trust with stakeholders
- Established best practices and refined ways of working
- Highly skilled in in relevant UX, CX and UI (Figma) software tools and able to contribute to and utilise Design Systems
- Ability to cultivate an environment of ego-less teamwork and cooperation, and build partnerships across the organisation to enhance and drive the value of design and UX
- Ability to demonstrate experience and ownership of the entire design process from problem understanding, defining customer outcomes, concepting, final delivery and ongoing iteration (Case studies are recommended)
- Ability to articulate and advocate for UX and CX principles, strategy, and theory with designers, engineers, product managers, and executives through writing, visuals, and presentations
- Flexible and comfortable with ambiguity and change during a project
- Extensive UX design experience
- Portfolio with case studies of shipped work demonstrating impactful UX design leadership and exemplary understanding of user-centred design principles
- Experience working in a collaborative team, partnering closely with product management to define use cases and requirements, and working directly with developers on implementation of your designs
- Excellent communication, presentation, and interpersonal skills including the ability to communicate design concepts clearly and persuasively across different audiences and varying levels of the organisation
- Proven ability to both deliver a bold vision and iterate quickly on concepts to arrive at an amazing customer experience
- Fluency in information architecture, as well as solid knowledge of usability principles and techniques
- Bachelor's degree in UX design, interaction design,
- Or equivalent professional experience
- Proficiency in a variety of design tools such as Figma, Illustrator, Photoshop, Flinto
- Experience designing large-scale systems and applications
- Experience in user research methodologies
- Affinity for and experience in building interactive prototypes
What the job involves
- As a UX Designer at Vonage, you will play an important role across all stages of the design process, from understanding our long term goals and brand, customer needs and market context, understanding outcome-oriented hypotheses and concepts, creating prototypes, user research, interaction & visual design, feature delivery and optimisation
- At Vonage, our UX Designers play a pivotal role in ensuring that the products and features brought to market are crafted to the highest standard, drive value, and meet and balance the needs of the people who use them and our business vision and goals
- Part of your role will also be to collaborate closely with other designers, Product Managers, Engineering and stakeholders through the end-to-end design process, inspiring and motivating buy-in and ensuring that decisions along the way are informed by the right insights that will deliver maximum value
- Contribute to knowledge gathering exercises, such as stakeholder workshops, business interviews, market analysis, design and customer research activities
- Fully comprehend high-level visions for products and services, working with PMs to understand business and customer needs and implementing customer outcomes that drive human behavioural change within our products and services
- Validation of hypothesis, propositions and concepts, through user feedback and measurable testing activities
- Support our product teams in translating high-level strategic visions of service and products into a delivery focussed roadmap
- Responsible for creating agreed deliverables including prototypes, proof of concept documents, wire frames, user flows,
- Experience maps, etc
- Understand requirements and where appropriate, challenge the approach, backed up with sound customer, business and market insight and data
- Collaborate closely with Product managers, Engineering and Design team members to deliver validated Human Centred Design Solutions throughout the entire design process from discovery through to delivery and beyond
- Contribute to and work within our internal design system
- Work closely with remote international teams
Our take
According to Vonage, technology should make business communication easier, but it currently makes it more complicated due to the various communication platforms that users need to spend time learning how to use. Moreover, users often realise that the platform is not the right choice for them after wasting a lot of time understanding how to navigate it. Vonage aims to change this by providing enterprises with a flexible cloud communications platform that simplifies business communication.
Vonage offers a unified communications solution that is easy to understand and use every day. The platform integrates communication via voice, messaging, video, and data and gives clients the flexibility to choose from a wide range of tools and integrations or to create new ones using Vonage's APIs.
Following its acquisition by Ericsson - a multinational networking and telecommunications company - Vonage has been focused on expanding its presence in wireless enterprises and broadening its global offerings. Vonage won the 2022 FinTech Award for Outstanding Cloud Communications Solutions in recognition of its growth and continued dedication to the development of new technologies.
Steph
Company Specialist
Insights
Some candidates hear
back within 2 weeks
-2% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Aug 2005
$200m
SERIES E
Aug 2004
$105m
SERIES D
Total funding: $372m
Company values
- Accountability - We do what we say and we own what we do
- Collaboration - We believe different perspectives bring better outcomes
- Trust - We recognize and rely on each other’s talents to achieve excellence
- Excellence - We focus on being the best at what we do
Company HQ
Holmdel, NJ
Articles
Leadership
Rory Read
(CEO, not founder)Member of the Ericsson Leadership Team and Board Member at Booz Allen Hamilton. Previously worked for Dell in a variety of roles, including Chief Operating Executive.
People progressing
Joined as Talent Acquisition Partner (EMEA/APAC), being promoted to Senior Talent Acquisition Partner (Global) after 2 years and currently the Senior Global Head of Talent.
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