Growth Lead, Planhat
Customer success software
Be an early applicant
Customer success software
101-200 employees
Be an early applicant
101-200 employees
Company mission
To help technology companies build their business and make their customers more successful.
Role
Who you are
- Creative & Curious: Have a track record of using guerrilla marketing, growth hacks, and out-of-the-box thinking to drive results. Whether it’s viral loops, social engineering, or clever automations, you know how to get attention with limited resources
- Analytical & Results-Driven: Listen to what works and kill what doesn't. You know how to track and measure your moonshot moves, and pivot quickly when something's off
- Resourceful & Resilient: Can make your ideas work on a shoestring and run pilots to secure buy-in for bigger moves. You’re not afraid to fail forward and learn from every experiment to refine your approach
- Alert & Aware: Know what's wired, tired and expired. Have your finger on the pulse of our market, adjacent markets, and competitors. Explore and adopt innovative new methods and technologies, like new AI co-pilots - to our advantage
- Empathetic & Imaginative: Understand what motivates people and how to catch and hold their attention long enough to convert it into action. Drive people to take the action we want them to: be it attending our events, demoing our product, or engaging with viral campaigns
What the job involves
- Position and scale demand for Planhat in strategic markets – by any means necessary
- Although this role sits under Marketing, it is highly interdisciplinary
- It involves close collaboration with Planhat's Product and GTM teams, and reports directly into Planhat's C-Suite
- As Planhat's first Growth Hacker, you will fight shoulder-to-shoulder with our world-class:
- Product managers, providing them with market insights that allow us to deploy more competitive solutions
- Creative studio, collaborating on development of positioning, messaging and distribution of mixed-media campaigns
- Go-to-market leaders, testing out new market opportunities and developing innovative tactics for market penetration
- It is your responsibility to leverage these exceptional resources to cut through the noise and win
- You should be comfortable with breaking the rules and challenging the status quo: leaning into guerilla tactics, unconventional strategies and relentless experimentation to drive demand that materialises into sustained growth
Our take
According to Planhat, even though acquiring customers is essential for the initial growth of a company, long-term sustainable growth comes from maximising the lifetime value of existing customers. The Sweden-based but globally remote startup provides a modern customer platform that helps clients analyse insights regarding their target audience, manage workflow and drive customer experience.
Planhat distinguishes itself from other customer success software like Salesforce and Totango through its rapid deployment and easy adoption. The platform provides a wide range of solutions, from customizable customer health score to management reporting and CSM team performance. It's been taken up by thousands of teams globally and its corporate customers include the likes of Consensys, Alation and Adenza.
Initially a bootstrapped company, Planhat had already built a significant business by the time it closed its first investment round in 2022, a Series A. This funding is being used to support the company's growth by scaling its commercial teams, accelerating its R&D and further developing the product.
Freddie
Company Specialist
Insights
Company
Employee endorsements
Flexible working
"The company has been remote first from the beginning and encourages employees to work from anywhere. The company also encourages people to work when..."
Funding (1 round)
Apr 2022
$50m
SERIES A
Total funding: $50m
Company benefits
- Remote-first work environment: Talent is blind to borders and so are we! Occasionally Hatters will travel to meet with teammates or clients, but it depends on the role
- Planhat Adventures: We sponsor quarterly pop-up hubs around the globe for Hatters to gather to work and play together. Previous locations have included New York City, Colombia, Malibu, France, Greece, Georgia (the country!), and more!
- Flexible working hours: 3 factors impact when you work—customer/business needs, team working schedules, and personal preferences. We trust you to use your judgment and get your work done
- Work-from-home setup: All employees receive a 13” Macbook Pro upon their start date with Planhat! Our Operations team will work with you to ensure you have any additional tools you need to work remotely with success
- Flexible public holidays: We all celebrate different things in life— switch a public holiday for another day that’s more in line with who you are and what’s important to you
- Paid parental leave: Up to 6 months, pending tenure with Planhat. As with all of our other policies, it’s gender-neutral. Also applicable to adoptive parents
- BYB—Be Your Best contribution: No one knows better than you what sets you up for success; spend more time in one of our office or pop-up hubs, external sales training, some neat tools, attending a conference, gym cards, extra screen, whatever? We’ll only ask: “How will this be beneficial for you and your work at Planhat?”
- Health insurance coverage: Medical, dental, vision, and life insurance—plans available for your family, too 🇺🇸
- PTO: 4 weeks of paid time off annually 🇺🇸
Company values
- Fearless: Be bold and play to win - taking the safe route will never get us far
- Impactful: When you do something, do it right and make sure it moves the ship forward
- Caring: Be kind to yourself and others, so that we help each other grow
- Genuine: Be comfortable in your own skin, and create an environment where others can be too
Company HQ
Norrmalm, Stockholm, Stockholms län
Articles
Leadership
Niklas Skog
(CTO)Previously Management Consultant at McKinsey & Company, Product Manager at Meltwater Group, Managing Director at Jobylon and COO at GlobeSoft.
Kaveh Rostampor
(CEO)Former Executive Director at Meltwater. Chairman of the Board and Board member of multiple global SaaS-companies.
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