Enterprise Launch Manager, Navan
3+ days a week in office
Travel management company
Job no longer available
Travel management company
201-500 employees
Job no longer available
3+ days a week in office
201-500 employees
Company mission
To reinvent the legacy category of travel and expense with one of the first enterprise technologies utilising the cloud, mobile, and AI to balance business needs with today's modern standards.
Role
Who you are
- 5+ years in project and account management or implementations where you have had to advise clients, build strategic relationships, implement and onboard complex customers, and run multiple efficient projects at once
- You are a hyper-effective person who can dig into the weeds, pull up to connect back to strategy, and generally “gets stuff done.”
- Understanding the unique business requirements of customers within multiple industries and translating/presenting those needs into a compelling vision and roadmap for our customers
- Solid oral, written, presentation and interpersonal communication and relationship skills
- Proven time management skills in a dynamic team environment
- Ability to work as part of a team to solve problems in dynamic, energizing environments
- Inquisitive, practical and passionate about technology and sharing knowledge
- Likes to be the first to know something and to understand why and how things happen
- Adept at risk identification and assessment while being able to think critically and creatively to find solutions for customers and internal stakeholders
- Good at explaining ideas and finding ways to keep people’s attention
- Willing and able to travel to visit customers and prospects
- Must speak fluent French
What the job involves
- As a Launch Manager on the Customer Success team, you will be responsible for the successful implementation of Navan travel and expense platform with a portfolio of Enterprise customers
- You will play an integral part in ensuring our customers have a smooth and seamless onboarding experience by acting as the global project manager and technical point-of-contact through launch.
- This role will drive cross-functional partnerships with the Navan internal team - Sales, Support, Marketing, Product, Engineering, and Finance
- Own implementation success from project kickoff to go-live, leveraging strong project management skills and deep product knowledge
- Build and execute detailed project plans, own project activities, work with other team members to execute on project deliverables to ensure on time, high quality deployments
- Identify and drive efficiency in the onboarding process by developing best practices and process improvements on an ongoing basis, and create and maintain process documentation / work instructions
- Partner with Customer Success as a customer-facing consultant to drive complex, multi-stakeholder global implementations across industries to understand the customers’ business and technical needs related to the implementation and adoption of the Navan platform
- Lead the discovery process for qualifying and creating a solution that solves customers objectives to integrate Navan’s features into existing workflows
- Assist customers in navigating the technical aspects of the onboarding process and identifying when to best utilize the Technical Resource Manager
- Understand and document customer pain points, advocate for them internally to influence product changes
- Assist customers to quickly identify potential issues and escalate them appropriately to ensure the best possible experience during the onboarding period
- Lead training sessions for multiple external stakeholders including executives and end users
Otta's take
Theo Margolius
COO of Otta
Navan (formerly known as TripActions) is operating in a crowded marketplace, betting against rivals with similar offerings of user interface personalisation technology. Even so, the company's growth has skyrocketed and it has attracted significant investor interest. Competitors cannot match Navan's cutting-edge, AI-driven services, as well as 24-hour customer support.
Since its founding in 2015 the company has seen significant growth in transactions and in active users. Having expanded from its core travel expense management product, it now offers a corporate card and general expenses management, underwriting its customers' short term business expenses with its own Liquid financial offering. Navan has a list of impressive clients, including Glassdoor, Zoom, and Shopify.
Moving forwards, the company is focused on gaining more reach, especially in Europe. As part of the expanded go-to-market strategy, it rebranded to Navan with a more people-centric design approach. It also combined its travel, corporate card and expense services into a single app which is now available to individual users rather than only through a corporate account. This will be key in bridging the gap between business travel and consumer apps.
Insights
Some candidates hear
back within 2 weeks
45% female employees
-40% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Oct 2022
$154m
SERIES G
Oct 2021
$275m
SERIES F
Total funding: $1.1bn
Company benefits
- Flexible Vacation
- Healthcare
- Commuter benefits
- Parental leave
- Health and Wellness
- Fuel for Connection
- Pet Friendly
- 401k (retirement plan)
- IATAN (travel-related discounts)
- Connectivity Allowance
- Learning & Development
Company values
- Focus on Users
- Tech-Forward Solutions
- Lead with Context
- Communicate with Candor
- Raise the Bar
- One Diverse Team
Company HQ
Ventura, Palo Alto, CA
Founders
Ariel Cohen
(CEO)Research and Development director in Mercury Interactive (and HP after acquisition of Mercury). Product Management director, then VP, at Jive Software. Previously co-founded StreamOnce with Ilan.
Ilan Twig
(CTO)Studied Computer Science, managing positions in software engineering including VP and EVP of engineering at Jive Software. Previously co-founded StreamOnce with Ariel.
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