Managing Partner, Workday
UKI
Enterprise management cloud platform
Open for applications
Enterprise management cloud platform
1001+ employees
Open for applications
1001+ employees
Company mission
To provide an all-in-one management cloud solution for the rapidly changing business requirements of the modern world.
Role
Who you are
- 8+ years’ experience of large account management, leading both account and delivery teams for software vendors or global SIs
- 5+ years of delivering / leading consulting engagements
- 5+ years of business experience in Sales and Consulting with sophisticated business IT solutions
- Deep industry/domain expertise
- Experience with long term planning of resources, technology and accounts
- Ability to lead / prioritise multiple customers’ demands balancing customer happiness with revenue and profitability targets
- Willingness to operate and assist at any level when required
- Leadership abilities to empower and manage a matrixed team of individuals at multiple levels within an organisation
- Outstanding interpersonal skills
- General understanding of software license contracts and delivery of associated services
- Experience with transformation projects and Workday
What the job involves
- The Managing Partner is an individual contributor role that works as the executive services lead, assigned to one or more Premium or Strategic accounts. They help deepen and expand Workday's relationship with large global customers
- They are accountable for customer happiness, reference-ability of the customer throughout the lifecycle, and identifying up-sell opportunities
- The individual will lead and coordinate Workday’s efforts across all lines of business (Sales, Pre-Sales, Services, Marketing, Product Management) orchestrating all Workday parties around a single, clearly articulated, three-year account/opportunity strategy
- To achieve success, this professional will ensure three critical elements are in place:
- A customer validated multi-year engagement roadmap Account & Opportunity Strategy Annual Plan
- This person will assist in all phases of the life cycle (pre-sales, initial deployment and production) executing against the agreed governance model, which includes assigned Executive Sponsors at each phase
- They will be measured by growth in Sales and Services revenues, renewal rates, SKU attachment including Financials, and customer happiness
- The targets and priorities are set with the Services and Sales Global and Regional Vice Presidents
- Orchestrate and owns the execution of the account strategy, incorporating sales, services, marketing, product and support other Workday organisations
- You will work closely with the Account Executives in the sales teams, plus the Regional Sales Directors, to ensure appropriate alignment and use of extended customer network
- Establish strong governance model between Sales & Services, with clearly articulated plans to develop new additional pipeline for the business
- Accountable for day-to-day activities of Customer Base and Customer Success teams, on the accounts for customers in production
- Provide oversight for all rollout activities for customers while in the initial deployment phase - the assigned Engagement Manager will provide day to day management
- Coordinate all customer facing functions outside of ticket generated support requests, and direct implementation activity. This will include Executive Sponsor Engagement, regular visits to regional HQ (Dublin), and product management design workshops
- Find opportunities alongside Customer Base Account Executives and facilitate the journey from pipeline to delivery
- Develop long term C-level relationships; build and lead strong joint governance model; acts as the primary point of escalation (outside of standard ticket process – but will have transparency of all issues)
- Lead coordinated account planning and ensure Workday’s footprint is expanded with involvement of all relevant business areas and partners
- Proactively identify customer problems and advise the customer towards self-sufficient Workday solutions
- Drive Product and Services adoption and protect Premium Services revenue
- Provide leadership around Value Management and Realisation exercise outcomes, enabling connection of the Value Realisation team
- Quality Assurance of all Services contract amendments before final release
- Strategic focus on our highest revenue accounts at Executive level
- Build account plans to support Workday and our Customers’ objectives
- Executive management of feature adoption blueprint, to support up-sell opportunities
- Partnership and innovation to support Design Partner Initiatives
- Improved Executive and individual contributor alignment
Salary benchmarks
Otta's take
Sam Franklin
CEO of Otta
Workday is a cloud-based software vendor that provides management of workforces and finances. The company uses a single database for workforce management and financial management to offer integration and optimize business intelligence across companies. It has added to the packages and tools it offers over the years, providing analytic options that allow companies to combine third-party data with information collected by Workday.
Workday has acquired and paired up with many other companies to keep expanding its offering. In 2021, it purchased the employee feedback platform Peakon in response to the growing need for managers to be able to survey workers and collect satisfaction data without face-to-face meetings. The company has also bought and developed many financial tools and HR management tools.
The company’s goal is to provide end-to-end back office services and while there are other providers, such as UKG Pro and Ceridian HCM, Workday’s broad offering helps them to stand out. Though it faced a tough global market in 2023 and has shed some of its headcount, Workday has seen a 6.5% gain in value in the first quarter of 2024. It is now focusing on growth and developing the AI capabilities of its platform. .
Insights
Many candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2011
$85m
SERIES F
Apr 2009
$75m
SERIES E
Total funding: $215.3m
Company benefits
- Company equity
- Vision and dental insurance
- Work from home opportunities
- Health insurance
- Virtual primary care
- Flexible time-off policy
- Global mental health resources
- Global dedicated on-site clinical counselors
- Global well-being days
- $25k fertility/family planning benefits
- North Star financial wellness
- Retirement funds and matching
Company values
- Employees - Most fundamentally, people are the core of our business. Without them, we would not have a business. We hire the best and expect great accomplishments
- Customer service - Every investment and decision we make has our customers in mind, and we pull out all stops to make the satisfaction of our customers paramount
- Innovation - We aim for innovation not only in our development organization but also in the way we approach all aspects of our business
- Integrity - We say what we mean, and mean what we say. We stick to our commitments, treat everyone equitably, and communicate openly and honestly
- Fun - We also feel it’s important to have a sense of humor. We like to laugh—it makes our work that much more enjoyable. We also invest in community and company events that help our employees and their families feel a connection to Workday beyond business as usual
- Profitability - Long-term economic success is what helps us provide employees and customers with the best productivity tools, solutions, and services. While important, profitability is not why we exist. Simply put, at Workday we exist to make and provide great products and services
Company HQ
Pleasanton, CA
Founders
Aneel Bhusri
(CEO)Worked for Morgan Stanley for 3 years and took a Stanford MBA, before spending almost 6 years at Oracle as SVP. Co-founded Workday in 2005 while working as a Greylock Advisory Partner.
Share this job
View 110 more jobs at Workday