Foundational Deal Desk Manager, Parloa
$150-180k
Conversational AI platform
Be an early applicant
Conversational AI platform
201-500 employees
Be an early applicant
$150-180k
201-500 employees
Company mission
To help companies create outstanding customer conversations with AI because people deserve great customer service.
Role
Who you are
- Experience developing pricing strategies for B2B SaaS Products
- Experience with industry regulations such as ISO 27001 and SOC 2 certifications
- Proficiency with CRM, CPQ, and project management tools
- Strong problem-solving skills
- Analytical skills
Desirable
- Project Management Certifications
- Experience in Sales Operations
- Degree in Commercial Law or related field
What the job involves
- As our founding Deal Desk Manager you will streamline sales processes, enhance sales productivity, and ensure effective utilization of our commercial tech stack to drive revenue growth
- You will work closely with our all US commercial teams to identify bottlenecks, implement process improvements, and leverage data analytics to inform strategic decisions. You will act as a bridge between the commercial team and the Revenue Operations team, to achieve business objectives
- Strategic Pricing and Deal Structuring:
- Developing and implementing pricing models across various customer segments
- Craft tailored deal proposals incorporating volume discounts, tiered pricing, and bundling strategies
- Cross-functional Coordination and Collaboration:
- Coordinate effectively across departments to facilitate consensus on deals
- Lead cross-functional meetings to resolve deal-related challenges
- Experience collaborating closely with global partners and C levels
- Compliance and Governance:
- Ensure adherence to internal policies and industry regulations such as ISO 27001 and SOC2
- Conduct detailed compliance reviews and manage documentation for audits
- Process Optimization and Technology Utilization:
- Optimize sales processes to reduce friction and standardize procedures
- Utilize CRM, CPQ, and project management software to streamline deal management
- Analytical and Problem-Solving Abilities:
- Assess deal performance analytically and implement strategic improvements
- Address and overcome challenges in the deal process through problem-solving
Application process
- Recruiter video call → Meet your manager → Challenge Task & Expert interview → Meeting the team → Founder interviews
Our take
There is an inherent lack of efficiency in many call centres. This not only creates irritation for customers and negative experiences for agents but, as a result, it harms a company’s reputation whilst generating high costs for businesses.
On a mission to put an end to the madness of a call centre, Berlin-based Parloa offers a conversation AI platform that is changing the way businesses communicate with their customers. Using artificial intelligence, Parloa provides unique solutions for companies that makes their specific service smarter.
The company has attracted impressive funding off the back of tripling revenue growth and a 2023 entry into the US market. This will be invested into scaling its operations across the US and EU and will support its product enhancement initiatives.
Steph
Company Specialist
Insights
Company
Funding (last 2 of 3 rounds)
Apr 2024
$69m
SERIES B
Mar 2023
$22.4m
SERIES A
Total funding: $95.9m
Company benefits
- Opportunity to build and scale your career at the intersection between sales and product in a dynamic and growing startup on its journey to become the international leader in SaaS platforms for Conversational AI
- Be part of a dynamic, driven and international team with flat hierarchies and collaborative company culture and set new industry standards in customer communication
- Competitive salary
- Training and development budgets which can be used for conferences, attending development courses to ensure continuous professional growth
- Flexible working hours and possibility to take additional vacation days
- A great company culture with regular team events, games night or other social activities
- And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks
Company values
- We are customer-obsessed - For us, our customers always come first. Our AI solution is designed to create the highest value for the businesses we work with. At the same time, our team puts a lot of heart and soul into making our customers successful, building close relationships on our joint journey
- We are partner-focused - We think of our partners as part of the Parloa Team. Together with them, we are putting the customer at the center and realizing our vision of creating smooth conversations with the help of AI. We live and breathe partnerships and understand that we’re simply better together!
- We love humans and technology - At Parloa, we love to build relationships and enjoy getting to know the people behind the companies we work with. We are equally excited about the possibilities technology offers to revolutionize how companies talk to their customers – through people and AI, combining the best of both worlds
Company HQ
Prenzlauer Berg, Berlin, Germany
Articles
Leadership
Malte Kosub
(CEO)Previous co-founder and Managing Director for both Future of Voice and Wandnotiz.
Salary benchmarks
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