• Exceptional communication skills with ability to articulate ideas and complex information in a clear and concise manner
• A passion for understanding and solving user problems
• Ability to manage ongoing live communication with clients as they need support
• Positive, proactive attitude and ability to multi-task and prioritize in a fast-paced environment
• Scrappy and detail-oriented problem solver who is resilient and can develop multiple ways to solve a problem if the first isn't successful
• Hands-on collaborator that works well in teams
• Interest in technology and software
• Ideally 0-2 years of customer-facing experience, previous customer service experience
• Data-driven problem solver who is passionate about analysis

Desirable

• Help us manage day-to-day communications with our dental practices by managing all incoming customer needs through various channels, including live chat, email, and phone. While you don't see it as a patient, dental practices are busier than ever
• The Customer Experience team serves as the voice of the customer while working closely with cross-functional partners to ensure we’re exceeding the expectations of dental practices
• As a CX analyst, you’ll be crucial to understanding customer needs in depth and executing analyses that will allow us to give our users the best possible “Torch Experience"