Senior Manager of Customer Success, Sisense
$120-130k
Salary applicable to candidates in CO, NY and CA only. A bonus, equity, commissions, and restricted stock units may be provided as part of the compensation package
AI-driven business analytics platform
Job no longer available
AI-driven business analytics platform
501-1000 employees
Job no longer available
$120-130k
Salary applicable to candidates in CO, NY and CA only. A bonus, equity, commissions, and restricted stock units may be provided as part of the compensation package
501-1000 employees
Company mission
Sisense’s mission is to help businesses infuse analytics everywhere, at the right time, every time.
Role
Who you are
- You have 3+ years managing Customer Success teams using a defined set of analytical KPIs to drive the direction of your direct reports
- You have success delivering against quarterly retention and expansion revenue targets
- You’ve accurately forecasted team performance and are able to speak to the trends, discrepancies, and data
- You’ve recruited top talent that were high performers, and retained them while growing their careers with the company
- You’ve demonstrated an ability to work in a fast paced and highly collaborative role; partnering with sales, customer support and product to deliver customer success
- You can effectively communicate complex concepts in a clear and professional manner across both technical and non-technical audiences C-suite + Director level
- You have experience using tools such as Salesforce and Gainsight to gather insight and further improve performance
- You’re genuinely passionate about how data teams are evolving
What the job involves
- We looking for a Senior Manager of Customer Success to join our team and play a critical role in shaping our growing Customer Success organization by leading and developing a high-performing team of CSMs
- Reporting to our Senior Director, Customer Success, this individual will have an incredible opportunity to own the adoption, retention and expansion outcomes of our Mid-Market (Corporate) customers
- Within the first two weeks..
- Spend time with our Customer Success organization and other cross-functional teams, learning about current processes and systems for driving outcomes
- Build trust and rapport with your team members
- Work closely with the Senior Director, Customer Success to identify an action plan for first 30-60-90+ days
- By Day 30..
- Meet with our customers and understand our team’s engagement model
- Act as a trusted advisor and point of escalation for customer issues within your segment
- By Day 60…
- Lead, coach, train, and develop each CSM; offering strategies and tactics to help them grow in the role and drive towards individual and team targets
- Manage team activity and pipeline
- Help define the team culture, sharing wins as well as offering areas for improvement
- Develop and oversee the execution of customer success plans that outline critical success factors and metrics for success
- By Day 90…
- Partner with CS Operations Manager and Support teams to drive further efficiencies
- Continue building strong partnerships with our customers to become an effective champion for them internally, driving product and service changes
- Represent the MM CS team, and their customers’ needs in cross-functional meetings, with a relentless focus on clarifying and directing the team to overachievement
- Partner with the Senior Director, Customer Success and other departmental leaders to define and begin operationalizing and optimizing the customer lifecycle journey
Otta's take
Xav Kearney
CTO of Otta
Sisense is one of the fastest-growing business intelligence firms based on an AI-driven model. The company has established offices in cities including San Francisco, Tel Aviv, London, and Tokyo during its nearly 20-year history.
Business intelligence is a huge market globally, meaning that there is considerable competition in Sisense’s niche, including such platforms as Tableau, Looker, and Qlik. However, Sisense has been widely recognized in the industry, winning various awards that showcase how well-regarded the company is.
The company has undergone several funding rounds, and cited intentions to continue adding to its offering in the future. Past updates have included the launch of Sisense Notebooks, a code-first functionality that empowers data analysts tools to conduct advanced analysis using SQL and Python, and most recently an integration with ChatGPT that enables customers to automate time-consuming data preparation tasks.
Insights
Few candidates hear
back within 2 weeks
32% female employees
-7% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2020
$100m
SERIES F
Sep 2018
$80m
SERIES E
Total funding: $278m
Company benefits
- Diversity and inclusion programs
- Work from home opportunities
- Additional days off every year for "Coming Up For Air"
- Twice a year career growth conversations
- Health, vision, and dental options
- 401K matching
Company values
- Authentic
- Caring
- Inclusive
- Customer Obsessed
- Challenger
Company HQ
Garment District, New York, NY
Founders
Amir Orad
(CEO, not founder)Previous Founding Board Member of BillGuard, and Advisory Board Member of LightCyber, Yotpo, SecuriThings, and Ava Women.
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