Senior Manager of ISV Partnerships, Klaviyo

• Proven Leadership Experience: 10+ years of experience in partnership development, business development, or channel management, with at least 5 years in ISV program leadership
• Track Record of ISV Success: Demonstrated ability to build, scale, and optimize ISV programs, including onboarding, enablement, and lifecycle management
• People Management Expertise: Experience leading and developing global teams, with a focus on coaching, mentoring, and building high-performing, results-driven organizations
• Revenue-Focused Acumen: Strong history of driving revenue growth through ISV partnerships, with measurable outcomes tied to acquisition and enablement strategies
• Cross-Functional Collaboration: Ability to work across teams, including sales, marketing, product, and engineering, to align on objectives and deliver results
• Data-Driven Decision Making: Analytical mindset with the ability to leverage data to measure success, inform strategy, and prioritize initiatives
• Exceptional Communication Skills: Clear and persuasive communicator with excellent presentation and relationship-building abilities

• Sr. Manager of ISV Partnerships will play a critical role in shaping and driving the company’s global strategy to expand and optimize Independent Software Vendor (ISV) partnerships.
• This position is responsible for identifying, acquiring, and scaling strategic ISV partners that deliver value to our customers, accelerate revenue growth, and enhance our partner ecosystem, globally.
• You will work cross-functionally to ensure partners are aligned with our product roadmap, sales goals, and customer outcomes
• ISV Partner Acquisition & Growth:
• Identify, recruit, and onboard high-impact ISV partners globally, focusing on those that align with our strategic objectives, product focus and customer needs
• Lead the development and execution of global ISV acquisition strategies to drive new revenue streams
• Build a comprehensive ISV pipeline and foster long-term relationships with key ISV stakeholders
• Revenue & Go-to-Market (GTM) Strategy:
• Develop global ISV strategy to be implemented via regional Partner Account Managers focused on revenue targets
• Collaborate with sales, marketing, and product teams to create joint solutions and programs that accelerate market penetration and customer adoption
• Establish metrics to measure the success of ISV partnerships, ensuring they deliver incremental revenue along with customer and partner value
• Partnership Management & Enablement:
• Manage a portfolio of global ISV partners, ensuring that partners are fully enabled and seeing value from our program’s tiered benefits
• Facilitate partner alignment with product development, marketing, and sales teams to create integrated solutions that solve customer pain points
• Cross-functional Leadership:
• Work closely with internal stakeholders (sales, marketing, engineering, customer success) to ensure smooth execution of ISV programs
• Act as a liaison between partners and internal teams to align on objectives, remove roadblocks, and ensure both partner and customer success
• Develop and maintain strong executive-level relationships with ISV partners to foster long-term collaboration and joint innovation
• Market and Competitive Analysis:
• Monitor the competitive landscape and market trends to ensure our ISV strategy is aligned with industry shifts and emerging opportunities
• Leverage data and insights to make informed decisions on new partnership opportunities and the performance of existing ISV relationships

• Private medical insurance
• Medical
• Dental
• Vision
• Lifestyle spending account
• Commuter benefits
• Modern Health - wellness platform
• Parental leave
• Company equity
• Employee stock purchase plan
• Blue Cross Blue Shield of Massachusetts
• Dental insurance
• Vision coverage through EyeMed
• Health savings account (HSA)
• Flexible spending accounts (FSAs)
• Employee assistance program (EAP)
• 401(k) plan with company match
• Flexible paid time off (FPTO)
• 13 company holidays
• Paid parental bonding leave

Klaviyo is a marketing firm helping growth-focused eCommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing campaigns. From personalised newsletters to automated emails when customers abandon their shopping carts, the marketing automation platform makes it easy for businesses to capture, store, analyze, and predictively use their own data to drive measurable, high-value outcomes.