Associate Account Manager, Progyny

• 1-3 years of experience in operations analytics or operations management
• Bachelor’s degree in business administration, health care administration, or analytics preferred
• Experience working in the Healthcare Industry and specialty pharmacy, is a plus
• Strong Excel skills and ability to efficiently work with large volumes of data and pivot tables
• Demonstrated ability to be adaptive and inquisitive, natural problem solver
• Excellent communication and interpersonal skills
• Must be comfortable working independently in a fast-paced environment with time- management skills, attention to detail, and demonstrated ability to multitask
• Must be driven to deliver results with the ability to establish rapport, earn trust, and effectively collaborate with others

• As the Associate Account Manager, Pharmacy Product, you will provide operational support on pharmacy program initiatives and tactical management on day-to-day operations. You will work cross functionally across the organization with Operations, Member and Provider Services, Provider Account Management, and Finance
• You will build and manage the relationships with our external specialty pharmacies. You will be responsible for the continued operations of Progyny Rx and executing upon the strategic initiatives to drive superior member experiences, increased operational efficiency, and financial performance
• Serve as a liaison while establishing and maintaining relationships between Progyny Rx and multiple stakeholders such as internal departments, pharmacies and providers
• Provide consistent, thorough, and accurate communication across key stakeholders and vendor accounts
• Work cross-functionally with sales, client account management, business intelligence, member services, marketing, and finance to address the variety of needs for multiple stakeholders
• Monitor product KPI and manage to ensure compliance across the specialty pharmacy network
• Analyze claims and operational data to determine inefficiencies and/or product metrics to provide insight and guidance to Progyny leadership
• Collaborate with internal departments and external vendors to facilitate resolution and root cause analysis for cross-functional operational abrasions
• Execute on administrative duties include tracking, reporting and special projects

• Family friendly benefits: Paid family and parental leave-, fertility and family building benefits (including egg freezing, IVF, and adoption support), family care fund and Parents’ Employee Resource Group
• Health, dental, vision and life insurance options for employees and family
• Free in-person, virtual and text-based mental health and wellness support
• Paid time off, including vacation, sick leave, personal days and summer flex time
• Company equity
• Bonus program
• 401(k) plan with company match
• Access to on-demand legal and financial advice
• Company social events
• Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office

Total funding: $98.3m

Progyny stands at the forefront of fertility benefits management in the United States, reshaping the landscape of fertility and family-building benefits through its holistic approach that caters to employers, patients, and physicians alike. As the demand for fertility benefits surges amidst a competitive labor market, Progyny has experienced remarkable growth, boasting a client base exceeding 370 across 40 industries.