Staff Systems Engineer, ServiceNow
OS Engineering
$142.7-249.8k
Salary applicable to Washington (outside of the Seattle metro/Kirkland areas) applicants only. Plus equity (when applicable) & Variable/incentive compensation
More information about location
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$142.7-249.8k
Salary applicable to Washington (outside of the Seattle metro/Kirkland areas) applicants only. Plus equity (when applicable) & Variable/incentive compensation
More information about location
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- In-depth expertise in Python, Puppet/Ansible, and Red Hat Linux (RHEL)
- Proficiency in virtualization and containerization technologies, such as VMware, AWS, Azure, and Kubernetes
- Demonstrated skills in configuration management and automation, particularly in Puppet/Ansible and Python
- Comprehensive understanding of Linux operating systems and associated toolsets
- Familiarity with networking protocols including DNS, LDAP, NTP, and SMTP
- Experience in using Source Control Management tools like Git, Gerrit, or GitLab
- Exceptional analytical and problem-solving skills, complemented by a strong ability for autonomous work
- Bachelor’s degree in computer science or a related field
- 6+ years of experience in Linux System Administration, including both software and hardware aspects
- A minimum of 2 years of hands-on experience with automation tools like Puppet or Ansible
- Strong scripting skills, specifically in Bash and Python
- Knowledge of Agile Project Management frameworks
- Experience working in a 24x7 operational setting with on-call support rotation
What the job involves
- At ServiceNow, we are at the forefront of driving enterprise transformation through our cloud-based SaaS platform
- We're currently in search of a Staff Systems Engineer with a specialization in Automation and Linux Engineering to join our OS Engineering team
- Lead the design, development, and management of scalable server infrastructure tools, with a focus on OS build and deployment automation and high system availability
- Develop, support and fine-tune Red Hat Linux systems, addressing aspects like security (SELinux), performance optimization, and patch management through automation tools such as Puppet and Ansible
- Develop and sustain a software-defined, declarative infrastructure environment using Python, Puppet/Ansible, and Red Hat Linux (RHEL)
- Engineer and implement automation solutions targeting Linux-based systems, primarily through Puppet and Ansible
- Spearhead automation-centric, large-scale infrastructure projects from ideation to deployment
- Utilize ServiceNow platform capabilities for advanced orchestration workflows
- Engage with cross-functional teams including project management, network engineering, security, and database administration to deliver holistic solutions
- Demonstrate an aptitude for independent problem-solving. While you'll have a collaborative team and resources at your disposal, your role will require proactive research and innovative troubleshooting
Application process
- This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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