Senior Solutions Consultant, Zendesk

• 3+ years of Mid Market/Enterprise software selling experience
• Experience mapping RFI/RFP requirements to software solutions
• Excellent interpersonal, communication, persuasion, presentation and writing skills
• Call Center Experience is Desired (and a huge plus!)
• Experience scoping, managing and executing customer pilots and Proof of Concepts
• Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications
• Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution
• Superior solution scoping abilities, using our existing solution and influencing new product development
• Must be willing to work in a fast paced startup environment with multiple roles
• Must be willing to travel 10-20%
• Obvious passion and people skills

Desirable

• Solutions Consultants are responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. SC’s must be both sales focused and technically savvy.
• They must be successful selling to Enterprise and Mid Market executives, and convincing C-level and director level executives of the technical merits of the software solution.
• The SC will work, in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our Sales Representatives and their prospects.
• The SC will take ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and via telephone

• We know that great work comes from our people, not a place. That’s why we’ve adapted new ways to work together—even when we’re apart. And with our home-office stipend, we cover the costs to bring the office equipment to you
• Work should have perks. That’s why we offer plenty of PTO for full-time employees. And with generous retirement and stock options, at least 16 weeks of maternity/paternity leave, disability, and life insurance, we’ve got you covered for whatever else life throws your way
• Nurture your skills or take on a new challenge—we’re happy to reimburse full-time employees who attend professional conferences or take courses to develop skills within their careers. You learn. We pay. Nice
• Work from home opportunities

Total funding: $85.5m

Zendesk builds support, sales and customer engagement software. The company was founded in 2006 when its founders set out to create a user friendly, centralised and intuitive system for delivering customer service. The business has since grown considerably, and today Zendesk has over 3000 employees working across 20 global offices, supporting businesses including Uber, Tesco and the NHS.