Partner Success Manager, Fresha

• Bachelor's Degree
• 2-3 years of partner success/account management experience in the internet, software or e-commerce sectors
• Excellent written and verbal communication, presentation, and interpersonal skills
• Strong sense of initiative and customer service orientation
• Ability to adapt and achieve targets in a dynamic, fast paced working environment

Desirable

• Serve as a lead point of contact for your dedicated portfolio of partners on all commercial activities
• Take ownership of assigned accounts, support partner on-boarding and help drive SaaS platform adoption
• Optimise listing content and availability competitiveness on the marketplace to maximise conversions
• Effectively analyse reports and execute plans on increasing monetised revenue generated from existing accounts
• Proactively introduce, educate and convert partners to the benefits of Fresha Plus
• Use a data led approach to portfolio management and optimisation
• Meet key performance indicators around online bookings ratios, usage, retention, conversions and churn
• Ensure positive partner experience through effective communication and swift resolution of partner inquiries
• Contribute to the development of new product features by collating partner feedback received
• Identify up-sell and cross sell opportunities and collaborate internally to create additional value for partners

• Work from home opportunities
• Fast track career progression
• Travel coverage when visiting teammates - through workshops and social events
• A vibrant and collaborative company culture
• Company social events

Total funding: $195m

Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its centralised marketplace, while beauty and wellness businesses and professionals use its all-in-one platform to manage their entire operations through a range of intuitive software and fintech solutions.