Insights Manager, Kooth
£67k
Office located in Paddington, London
Effective personalised digital mental health care platform
Job no longer available
Effective personalised digital mental health care platform
201-500 employees
Job no longer available
£67k
Office located in Paddington, London
201-500 employees
Company mission
Kooth's mission is to create easy to access online mental health services that work alongside you to provide compassionate and effective support.
Role
Who you are
- A degree in a relevant subject such as Mathematics, Data Science, Computer Science, Information Management or Statistics
- Great communicator in all forms, including translating complex ideas and findings into clear and easy to understand formats and visuals
- A track record of optimising operational efficiency through system and process analysis, within a fast-paced services organisation
- Experience in web analytics, conversion rate optimisation, online user behaviour, multivariate testing and analysis of experiments, to support website and product development
- Able to build relationships and influence at all levels of an organisation
- Proactive and can-do approach, with a willingness to tackle difficult problems with innovative solutions
- Experience in a range of tools and languages for databases and analytics, including BigQuery, PostgreSQL, Python and Tableau
- Proven ability of translating business requirements into insights projects and actionable tasks
- Able to evaluate the pros and cons of potential solutions or conflicting priorities to determine optimal plans
- Experience in managing a successful team, with a desire to coach and develop individuals according to theirs and the business needs
- Ability to work flexibly, managing hours and workload across US & UK timezones
What the job involves
- Reports to: Director of Research and Data Science
- Being an Insights Manager at Kooth means having an in-depth understanding of the business needs and strategy alongside the current data model, driving innovation and continuous improvement of the use and value of data and insights within the organisation
- The role sits within the integral function of Research and Data Science, and works alongside the Clinical, Operational, Research, Commercial and Product Development teams, enabling analysis of performance, demonstrating outcomes and evidencing value of the service
- Working alongside function leads, strategically plan insights initiatives which deliver the greatest impact towards the company objectives
- Oversee the effective programme management of insights-led and insights enabled projects, collaborating across functions to ensure alignment on opportunities, priorities and issues
- Manage the analysts to drive evidence based product development through analysis of service user behaviour
- Enable commercial success through delivery of insights and narrative aligned to strategic communication
- Manage insights team's support of the research team in the delivery of Clinical and Economic Evaluations
- Ensure clinical and service delivery processes can be optimised through the provision of data, insights and recommendations
- Identify and manage the implementation of change plans leading to effective use of data across functions
- Work alongside data strategy leads to optimise the data model and continuously improve the reporting solution and data architecture
- Oversee the data analysts in their individual career pathways, developing their skillsets according to business and personal development needs, continuously improving the value and intelligence of insights
- Be a key player in Kooth's data strategy, ethics and policies, working across functions to ensure data practice meets required standards
- Line management of the data analysts who work across the different functions at Kooth, developing their skill set and thus also driving optimal quality and effectiveness of team output
- Oversee the build and optimisation of dashboards and reports, leveraging best in class visualisation techniques that provide data and insights that lead to growth and innovation
Salary benchmarks
Otta's take
Theo Margolius
COO of Otta
Kooth offers free at the point of access mental health care to more than 5.4 million people via NHS commissioners, corporates, social workers, GPs and schools across the UK. It provides a mix of community-created content, forum sessions with other community members, and one-to-one counselling via online chat. All users sign up anonymously for the free-of-charge service and there's no digital tracking of session IP addresses. The aim is to provide a safe space where each person can get the support they need.
As a pioneer in online counselling, Kooth brings together emerging technologies with innovation in clinical practice and evaluation to create new models of care in mental health. The 2020-hired CEO Tim Barker’s data science experience will prove very useful in exploring whether there are patterns in its historic dataset that can be helpful to future users.
Kooth’s 2020 IPO came at a time when London listings were sparse. A testament to the important contribution its services can make at a time when businesses are becoming more conscious of the need to foster well-being in their employees and in the wider world. This is further exemplified by the 33% soar in share prices after a contract was announced to serve 13 to 25-year-olds in California.
Insights
Some candidates hear
back within 2 weeks
10% employee growth in 12 months
Company
Company benefits
- 28 days (plus Public Holidays)
- Yearly professional training programmes structured around you
- Pension contributions
- Remote Working
- Healthshield Care plan
- EAP programme, 24/7 Telephone Mental Health & GP
- Annual company share option awards
- Life Assurance (up to four times the amount of your annual salary)
- Cycle to Work Scheme
- Incapacity Income Protection
Company values
- Alongside you - We are alongside you, warm, welcoming and companionable
- Flexible - We offer choice because you are in control of what you need
- Compassionate - We don’t judge. We listen, counsel and support
- Committed - No matter what support you need, we’re here to help
- Safe - We are a safe space for users and we are serious about safeguarding
Company HQ
Paddington, London, UK
Founders
Tim Barker
(CEO, not founder)Worked previously as the CEO at DataSift and in Platform and Go-to-Market strategy at Meltwater after the company's acquisition of DataSift. Became Kooth's CEO in 2020.
Diversity & Inclusion at Kooth
- LGBTQIA+ Inform, Support, Change & Celebrate campaign
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