Senior Data Science Manager, Monzo
Operations
More information about location
Digital-only bank platform and marketplace
Be an early applicant
Digital-only bank platform and marketplace
1001+ employees
Be an early applicant
More information about location
1001+ employees
Company mission
To build a new kind of bank that makes money work for everyone.
Role
Who you are
- You have multiple years of experience in Operations data, with 3 or more years working in Senior or Lead positions within Data Science or Analytics - (bonus if you have a background in operations research or experience in queuing theory)
- You consider yourself an empathetic leader and have experience managing data scientists and you really enjoy that part of the job
- You’re as comfortable getting hands-on as well as taking a step back and thinking strategically and proactively identifying opportunities
- You have both technical and non-technical experience working together and collaborating with senior business partners and product teams
- You are able to communicate complex information in a clear and relatable way
- You're familiar with using a variety of Data Science tools (from business intelligence, advanced forecasting, experimentation and causal inference through to machine learning), and coding languages (Python and SQL). You know when to pick the right tool, and can help others do the same
- You have experience working on a product analytics role and have conducted large scale A/B experiments
- You’ve worked closely with machine learning teams and have a good understanding of how machine learning can be applied to Operations
What the job involves
- We're looking for a Senior Data Science Manager within our Operations team to help build world class service for the bank of the future
- As a key leader, you will take ownership of all data-related aspects of our end-to-end view of supply and demand within Operations
- You will play a critical role in shaping and supporting how we think about forecasting, real-time routing strategy, and our workforce management
- Additionally, you will oversee our foundational data platforms, identifying and driving opportunities to enhance our current capabilities
- Your expertise will be pivotal in allowing us to scale our workforce into new markets and working with partners internally and externally to ensure we can design and build a first class system to meet our customers’ needs
- You’ll work closely within our Operations Collective with product and engineering teams to build out our forecasting and routing systems, while partnering with our core operations team to enable a fast and agile workforce
- Lead our forecasting approach to understand customer problems and how this scales with customer growth and product adoption
- Lead our real-time routing approaches, weighing off complexity and impact to understand how we react to demand with our workforce
- Responsibility of the improvement and maintenance of our forecasting accuracy metrics, routing metrics, and operations performance metrics
- Building our analytics roadmap, thinking short term and long term in partnership with a cross functional team inclusive of machine learning engineers, analytics engineers, data analysts and data scientists
- Build close relationships with the senior Operations leadership, informing and aligning on strategy whilst also promoting visibility of the performance of our predictive models
- Lead your team to democratise data across Operations, specifically training and upskilling Operations managers and enable self-serve data products
- Be a key leader in building a discipline of exceptional data scientists working on making Monzo world class at tackling operations problems
- Have the opportunity to manage exceptional Data Scientists and help their career progression and development
Application process
- 30 minute recruiter call
- 45 minute call with hiring manager
- 3 x 1-hour video calls with various team members
- Our average process takes around 3-4 weeks but we will always work around your availability
Salary benchmarks
Our take
Monzo is a challenger bank that fully operates online and offers a full range of current, savings, business accounts, and more. The speed of the challenger banks to provide a great experience has been impressive, and the number of competitors appearing has proven the consumer desire for innovation.
Monzo remains one of the popular online banks, with more than 6 million customer active users. The company faces competition as more traditional banks, such as Goldman Sachs and JP Morgan, have launched their own digital banks. However, the new technologies that the company is built on enable it to expand quickly (with fewer issues) than the incumbent players' offerings.
With an increasing amount of people switching banks, the company's ever-expanding suite of banking and financial services (such as its buy-now-pay-later offering) has resulted in Monzo receiving the second-highest net switching gains among digital challenger banks (just behind Starling).
After setting U.S. expansion plans aside in 2020, the company launched in the U.S. market in early 2022, partnering with Sutton Bank to provide its U.S. accounts. After several years focused on narrowing its losses, Monzo hit profitability in the first two months of 2023. In the same year, 2 million new customers joined, tallying its customer base at 9 million in 2024.
Kirsty
Company Specialist
Insights
Many candidates hear
back within 2 weeks
42% female employees
19% employee growth in 12 months
Company
Funding (last 2 of 18 rounds)
May 2024
$190m
LATE VC
Mar 2024
$443.8m
LATE VC
Total funding: $1.9bn
Company benefits
- Yearly Salary Review + Proactive pay increases to reflect growing responsibilities + Share options
- Flexible working hours
- Work From Home Opportunities + we'll pay for any equipment you need to do your job
- 24 days holiday a year, plus bank holidays
- Paid sick leave for both physical & mental health + Health insurance via AXA or Vitality + Additional health insurance through Medicash
- Employee Assistance Programme
- Learning budget of £1,000 a year
- Aviva Pension Scheme + 4% Employer Contribution
- Paid maternity, paternity, adoption or shared parental leave (after 13 weeks of employment)
- 52 weeks of primary caregiver leave (6 months at 100% pay, 13 weeks at Statutory Maternity Pay, 13 weeks unpaid)
- 3 months of secondary caregiver leave at 100% pay
- Unum Life Insurance
- Access to fertility and family-forming health benefits via Fertifa
- Abellio Season Travel Tickets + Cycle-to-Work Scheme
Company values
- Be hard on problems, not people 🙌 We create supportive communities to help people thrive.
- Make a difference 🚀 We solve real problems, working on things that have the biggest impact for our customers and each other.
- Help everyone belong 🤗 We’re building a bank for everyone. We embrace differences and make sure everyone feels welcome.
- Think customer first; grow Monzo safely 🥕 We always do what's best for customers. It's the right thing to do and the safest way to grow.
- Default to transparency 🎤 We’re open with each other and customers unless we have good reason not to be.
- Think big, start small, own it 🌲 We’re ambitious and shoot for the moon, working iteratively to get the best results.
Company HQ
City of London, London, UK
Articles
Leadership
Jonas Templestein
(CTO)Founder of HipDial. Former Software Engineer at Starling Bank.
People progressing
Joined in the Customer Operations team. Moved to be a Financial Crime Analyst after 5 months. Then moved again to be a Business Analyst after 2.5 years. Currently working as a Senior Product Manager.
Share this job
View 30 more jobs at Monzo