Manager of Global Network Infrastructure, Braze
$160-180k
OTE
$128-144k
BASE
+ RSUs
Customer engagement platform
Job no longer available
Customer engagement platform
1001+ employees
Job no longer available
$160-180k
OTE
$128-144k
BASE
+ RSUs
1001+ employees
Company mission
We’re passionate about forging connections between consumers and the brands they love.
Role
Who you are
- 7+ years of experience in network engineering and 5+ years of experience in IT infrastructure management
- Experience with vendor management
- Excellent communication and interpersonal skills
- In-depth knowledge of supporting Juniper infrastructure and wireless networks in an enterprise environment. Familiarity with supporting Ruckus systems is a plus
- Experience with end-user cloud security solutions such as Zscaler ZIA and ZPA
- Ability to work independently and as part of a team
What the job involves
- The Global Infrastructure Manager is a new role and will oversee our growing global office infrastructure
- This role will lead the transition away from contractor support for our infrastructure to building out an internal team
- The services under the responsibility of this role are the underpinning (or supporting) services and infrastructure that enable the delivery of employee-facing IT services supporting our offices
- You will manage/oversee the architecture of infrastructure for office build-outs, infrastructure upgrades, and day-to-day operations
- You will manage and grow the Infrastructure team
- Manage the design, installation, configuration, and maintenance of AV, security systems, and networking equipment for office build-outs
- Develop and implement policies and procedures related to infrastructure management
- Manage services and direct reports in three functional areas: networking, audio-visual, physical security, and end-user cloud security
- Work alongside the service desk, security teams, development teams, project managers, and vendors to deliver IT services
- Manage and support the network, AV, surveillance, and physical security systems
- Performance monitoring, Implementing reporting of performance, and ensuring business continuity. Proactively identifying issues and developing solutions to remediate issues
- Own the architecture, planning, configuration, and implementation of our networking infrastructure
- Responsible for supporting, monitoring and responding to infrastructure incidents
- Report on infrastructure performance and availability
- Design and execute long-term plans that assure a company’s infrastructure capacity remains up-to-date
- Maintain activity logs and identify and measure critical operational metrics
- Expect to travel to global sites to support office infrastructure builds and maintenance
- Provide recommendations for the annual IT division budget
Otta's take
Sam Franklin
CEO of Otta
Braze was founded out of an opportunity to build a company in the mobile space, inspired by the success of Android. This decision was driven by the belief that technology can help build stronger and more valuable relationships between brands and customers. It is now a leading customer engagement platform that powers connections between consumers and the brands they love.
Braze does this by delivering messaging experiences through push notifications, apps, and email, built specifically for today's always-connected customers. This replaces badly integrated tools and outdated databases, making customer relationships more personalised through cross-channel messaging, journey orchestration and AI-powered experimentation and optimisation. Through this, Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform.
As a venture-backed company, its clients now include Headspace, Canva, Max, Headspace, Domino's, Peloton and Depop. These clients use Braze to launch more effective messaging campaigns with less effort in the current mobile-first world. No doubt its placement on the 2024 US News Best Technology Companies To Work For list will draw in more talent, whilst its growth to 10 new offices across North America, APAC regions and Europe indicates promising growth.
Insights
Few candidates hear
back within 2 weeks
42% female employees
10% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Oct 2018
$80m
SERIES E
Aug 2017
$50m
SERIES D
Total funding: $182.7m
Company benefits
- Competitive Benefits: We've got you covered with high-quality medical, mental health, dental, and vision plans.
- Flexible Vacation Policy: Take the time you need to balance your work and life in the way that suits you best.
- Equal Paid Family Services: We offer fertility benefits along with equal paid parental leave, so you can focus your energy on your growing family.
- Retirement Planning: We support you as you plan for your future. Braze will begin matching contributions into our retirement plan on your first day of employment.
- Equity Stake: We provide equity to full-time employees—regardless of role or tenure—so that when we grow and succeed, you do, too.
- Learning & Development: We support your professional growth through formal career pathing, the Braze University learning platform, and tuition reimbursement.
- Remote Availability: Braze fosters an environment that harmonizes the needs of the business and the needs of its employees.
- Global Presence: Our global presence—10 cities and growing—provides opportunities to work and connect with top talent around the world.
- At Braze, we believe in the passion of our people. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony, as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity. In joining us, you will add your passions to our vibrant culture, and in turn we will empower you to make a tangible impact for our business.
Company values
- Take Your Seat at the Table: Our community welcomes and respects your unique talents and perspective. Roll up your sleeves and join in - we’re building Braze together.
- Don't Ignore Smoke: With constant vigilance, we help each other notice issues before smoke turns to fire. When others come to us, we celebrate the messenger and assist them however we can.
- Shape the Future: We believe in the positive trajectory of change. We make investments, take calculated risks, and guide others down the path of our vision for the future.
- Embrace Curiosity: We are explorers of details and new horizons. We embrace a growth mindset and pursue our curiosities to acquire new mastery and hone existing skills.
- Seek the Truth: We combine intelligence with humility to challenge our assumptions and ask thoughtful questions. We make better decisions by deeply understanding our world.
- Be a Human: Each of us contributes to the Braze culture through our individuality. We operate with integrity, and above all else, we are kind.
Company HQ
Midtown South, New York, NY
Founders
Bill Magnuson
(CEO)Previously a Software Engineer at Google and Bridgewater Associates before co-founding Braze in 2011.
Jon Hyman
(CTO)After graduating cum laude in Computer Science at Harvard, Jon joined Bridgewater Associates' Core Technology department and worked on the Forbes Technology Council before co-founding Braze.
Salary benchmarks
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Diversity & Inclusion at Braze
- Developing robust methods to track and measure representation data across different intersectionalities
- Expanding our presence at affinity events, including conferences, meet-ups and in-house gatherings
- Enhancing our manager training program to incorporate DEI-specific training within the curriculum
- Integrating DEI concepts into existing training, including new hire onboarding
- Launched a company-wide mentorship initiative, which aims to cultivate a richer employee experience and foster a sense of community throughout our workforce
- Enhancing recruiting efforts and manager training to embed inclusivity in our business processes
- Supporting 10 employee resource groups (ERGs) that represent diverse affinity groups and interests
- Organized the ERG Lead Summit, which facilitates the exchange of experiences, insights, and best practices among ERG Leaders
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