Customer Success Manager, PerformYard
HR & performance management platform
Open for applications
HR & performance management platform
21-100 employees
Open for applications
21-100 employees
Company mission
To change how performance is managed and measured in organisations of all sizes.
Role
Who you are
- Bachelor's Degree
- Customer Success Manager should have a minimum of one year of Customer Success, Account Management, Account Support or related experience, preferably in software
- Detailed and action oriented, with ability to manage multiple requests, respond quickly and with high quality, and problem solve on the fly
- Enthusiastic and proactive self-starter with ability to communicate
- Empathy for customer experience, and a desire to make customers successful
- Understanding or previous use of CRM, Customer Success or Help software tools
- Excited to operate in a fast paced start-up environment
- A desire to do and achieve brilliant things!
- Authentically curious, you love learning and improving yourself
- Integrity is fundamentally important to you
- You want to make a real difference
- You are naturally entrepreneurial and Street smart
What the job involves
- The CSM will partner with customer personnel to implement PerformYard
- This includes supporting product configuration to meet customer-specific needs, providing consultative advice and best practice information, leading training (from one-on-one support to large group, virtual sessions) – all to create a successful and happy customer!
- Create long lasting satisfaction for professionals at all points of their customer lifecycle in order to retain their business and grow revenue
- Establish a trusted advisor relationship with each customer through the onboarding and training process to drive the value of our products long term
- Respond to phone calls and emails to support adoption, usage and expansion within the customer base
- Meet or exceed aggressive responsiveness and quality goals
- Be the voice and advocate of our customer - work with leadership and product teams to identify process improvements or product requirements to help resolve any customer facing issues, test any new product ideations and improve satisfaction
- Utilize Salesforce and additional internal tools in order to create the best possible business and service level outcomes for our customers
- Proactively influence team culture by actively participating in team and company activities and opportunities for feedback
Our take
Feedback and employee recognition has proven to be a powerful tool in boosting productivity within a workplace. Perform Yard is an HR platform that provides an intuitive interface for employees to track, schedule and promote a review culture within a business. These tools foster talent through organisations, without employees' opinions being missed.
Features include an overview of review tracking for employees, as well as analytics and data tools that support HR departments in improving their processes. Alongside helping to formalize face-to-face check-ins and reviews, the platform also hosts a selection of automated feedback forms, and structures for peer nominations.
Perform Yard has shown impressive growth since founding in 2013, having evolved alongside different HR compliances and needs. It has since become the number 1 ranked performance management system by G2, and recent funding will support accelerated hiring that will allow the company to solve performance management issues for more businesses moving forwards.
Freddie
Company Specialist
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 3 rounds)
Jan 2024
$95m
LATE VC
Jan 2021
$1.7m
SEED
Total funding: $96.9m
Company benefits
- Medical, dental and vision health insurance benefits w/HSA plan
- Disability insurance
- 401k plan
- Generous PTO
- Paid holiday and other benefits
Company HQ
Virginia Square, Arlington, VA
Articles
Leadership
Benjamin Hastings
(CEO)Previously President of Get Grow, and Director of Government Sales for Decision Lens.
Jon Malpass
(SVP of Operations)Prior work includes Operations Director of Get Grow, and Director of Decision Solutions Group for Decision Lens.
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