Content Designer, Lightspeed
+ Lightspeed RSU program
3-5 days a week in office
Point of Sale & commerce platform
Be an early applicant
Point of Sale & commerce platform
1001+ employees
Be an early applicant
+ Lightspeed RSU program
3-5 days a week in office
1001+ employees
Company mission
To bring the streets of our cities and communities to life by powering business owners with technology.
Role
Who you are
- 3+ years experience in Content Design or Technical Writing
- Ecommerce and/or B2B SaaS platform experience
- Degree/Qualifications in English, Technical Communications, or a related field
- Experience designing and delivering customer-facing and technical documentation
- Experience of creating and maintaining editorial standards in a style guide
- Experience using Content Management Systems (CMS) to write, format, manage, and publish high-quality content. (E.g. Zendesk, MadCap Flare, etc.)
- Experience working with Agile methodologies
- Strong written and verbal communication skills and interpersonal skills
- A proactive and open-minded attitude to resolving problems and delivering results
- The ability to wear multiple hats, organize work, and operate in a fast-paced environment
- Demonstrate experience balancing multiple priorities at the same time
- Collaborative mindset, working with others across the company and within the Content Design team
- Experience delivering at pace using Agile methodologies
- Encourage a culture of innovation focused on adding value and thinking creatively
- Spot warning signs of things going wrong and provide a decisive response
- Identify the main issues in complex problems
- Make effective decisions by pragmatically weighing the complexities involved against the need to act
- Have clear operational awareness and be able to balance the need for new features with the need to maintain and support the existing systems
- Maintain exemplary performance in difficult and challenging circumstances, encouraging others to do the same
What the job involves
- As a Content Designer II at Lightspeed, you’ll work across departments with Product Designers, Product Managers, and other Content Designers to improve our documentation and enhance the overall product experience for our users
- As an individual contributor on a small team, you should ideally have a background in content creation alongside experience working in a product environment
- This is a unique opportunity to work in a company who is the leader in its market and continues to invest in expanding its advantage
- In addition, you'll work in an exciting, fast-paced environment with experienced industry leaders
- Work directly with Designers and Product Managers to create clear and consistent product content for new and existing features in our platform
- Continuously develop, edit, and review strategic content for our customer Knowledge Base that includes, help articles, FAQs, and reference materials
- Create in-product workflows that will assist in onboarding and feature adoption
- Conduct content audits to identify gaps in existing Knowledge Base content
- Work in an Agile environment in sprints across multiple teams
- Identify user needs using data and feedback across multiple teams/stakeholders (Customer Success, Support, Retail) and prioritize content as necessary
- Help standardize terminology across content types (in-app, help articles, marketing materials)
- Work hands-on with features to test functionality, provide usability feedback, and improve the user experience
- Partner with Design, Engineering, and Product Management to become familiar with new features and how they enhance our customer’s experience
Our take
Lightspeed provides restaurateurs and retailers with the simplest way to run their businesses at full potential. It helps entrepreneurs offer their customers positive and memorable experiences by taking care of the day-to-day management aspects of their business.
Around 75,000 businesses processing over $17 billion in transactions annually use Lightspeed’s restaurant POS software and omnichannel retail solution to manage inventory, customer preferences, sales and reporting — all from one centralised platform. Headquartered in Montreal, Lightspeeds team is distributed across North America, Europe and Asia Pacific, now serving over 150,000 locations worldwide.
Lightspeed POS maintains a unique edge over other companies of its type because it has secured the legal rights for the sole use of certain technologies. It has two registered patents in computing, calculating categories. These patents certify that Lightspeed POS is the sole owner of this intellectual property, which means that no other companies can use them.
Kirsty
Company Specialist
Insights
Some candidates hear
back within 2 weeks
35% female employees
7% employee growth in 12 months
Company
Company benefits
- With Lightspeed PX, you can enjoy flexible paid time off and up to 2 months remote per year with our hybrid work policy
- Equity options, because this is your company too
- Contributions to your pension plan. Your future matters
- Training opportunities to grow your skills and career
- Health and wellness credit so you feel your best
- Time off to volunteer and give back to your community
- Interest groups, from #coffee_pals to sponsored sports teams
- Computer purchase program to get your personal Macbook
Company values
- We make it matter.
- We make it happen.
- We make it together.
- We make it human.
- We make it about the customer.
- We make it data driven.
Company HQ
Old Montreal, Montreal, QC
Articles
Leadership
Dax Dasilva
(Executive Chair)Founder of Never Apart, previously Developer of Bitmovers. Studied Computer Science, Art History, and Religious Studies at The University of British Columbia. Served as CEO for Lightspeed for 17 years until 2022.
JP Chauvet
(CEO, not founder)Co-founded Chardonnat and served as CEO of Atex and as Vice President of Sales and Marketing for both Nstein Technologies and IXIASOFT.
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