Technical Account Manager, Huntress

• 4+ years of experience working in Technical Account Management, pre-sales, or similar work
• Experience in the cybersecurity industry and familiarity with cybersecurity frameworks
• Excellent communication and presentation skills with the ability to present to a variety of external audiences, including C-level executives
• Effective time management and organizational skills
• Preferred Experience:

Desirable

• Reports to: Manager, TAM
• The Huntress team is looking for a highly motivated and collaborative Technical Account Manager with excellent communication skills and the ability to think and act quickly
• TAMs at Huntress constitute the primary technical liaison post-sales
• The TAM is responsible for ensuring customer satisfaction through its duties of providing high-quality post-sales technical support with a consultative approach
• Their goal is to help our customers and partners maximize the value from the Huntress Platform, troubleshoot product break-fix issues, and improve the partner/customer experience by coordinating with internal Huntress teams to deliver solutions that drive long-term, healthy partner/customer relationships
• Elevated Tech Support: Work with product and engineering to escalate and resolve complex technical issues beyond the scope of standard support. Monitor support interactions, serve as an internal advocate for customers, respond to customer escalations, and proactively escalate as needed
• Customer Success: Ensure partners/customers are effectively utilizing Huntress products to achieve their business objectives, provide post-sales training, and identify opportunities for additional products and expansion through technically lead QBRs
• Technical Sales Enablement: Participate at events to lead training sessions on product usage and best practices
• Partner/Customer Technical Advocacy: Advocate for partner/customer needs within the Huntress organization, acting as a link between our customers and PM by relaying feedback for product improvements
• Training/Onboarding: Works with customers through the onboarding phase to establish a positive working relationship, ensure adoption, and accelerate time to value. Develops an understanding of customers’ business needs and educates them on how they can improve their security posture with Huntress
• Account Growth: Identifies up-sell and cross-sell growth opportunities during technical account reviews
• Strong self-starter with the ability to work independently
• Spot opportunities for improvement in a fast-moving environment
• Comfortable presenting in front of groups

• 100% Remote: We’ve been a remote team from day one—and we’ve got the tools, systems and processes to be successful from anywhere in the world.
• PTO & Parental Leave: We offer 12 weeks of paid parental leave, along with vacation, sick time and floating holidays.
• 401K Match: We offer a 5% contribution to your 401k—even if you’re not paying into it yourself.
• Growth Opportunities: We’re super committed to employee development, both within and outside of Huntress – including education assistance programs, hands-on training and more.
• Health Benefits: Medical, dental, vision, and everything you’d expect from a company that cares about its team members.
• Stock Options: All full-time employees get stock options and benefit from the continued growth and success of the company.

Total funding: $289.8m

In a world of increasingly sophisticated cyberthreats, many SMBs don’t have the resources to protect themselves. Huntress addresses the need for robust cybersecurity solutions for small to medium sized businesses, which make up 99% of the US business landscape.