Senior Program Manager, Chime
Marketing Operations
$146.6-207.7k
+ Bonus and equity
Mobile banking for the everyday person
Be an early applicant
Mobile banking for the everyday person
1001+ employees
Be an early applicant
$146.6-207.7k
+ Bonus and equity
1001+ employees
Company mission
To make financial peace of mind a reality for millions of everyday people.
Role
Who you are
- You’re great at building relationships, motivating others with vision, and persuading with data
- Success in this role is defined by your ability to make an impact with your critical thinking, attention to detail, ability to zoom out and see the big picture, and influencing key stakeholders
- 5+ years of experience in project management and operations that includes having worked to connect across functions in a business
- Familiarity with Marketing Operations, either via direct experience on a team or by having worked closely with a Marketing Ops team
- Project Management Expertise: Deep understanding of project management methodologies (e.g., Agile, Waterfall) with experience in managing complex, cross-functional marketing initiatives from concept to completion
- Critical Thinking: Ability to think strategically and align project goals with broader business objectives, ensuring that all initiative's chip in to Chime's overall success
- Communication Skills: Excellent written and verbal communication skills, with the ability to clearly articulate project goals, timelines, and status updates to diverse stakeholders at all levels of the organization
- Tool Proficiency: You are a Jira expert and have exposure to other project management tools (ex: Asana, Monday, Notion)
- Leadership and Influence: Proven ability to lead and influence cross-functional teams without direct authority, fostering collaboration and driving alignment across multiple departments
- Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret department-wide project data and generate valuable insights for both project owners and executive leadership
What the job involves
- As a Marketing Operations Sr. Program Manager at Chime, you will play a crucial role in ensuring Marketing’s ongoing operations are driving impact and reducing overhead
- Your primary responsibilities will include partnering with cross-functional teams across Chime to align and sequence company-wide projects, managing Marketing’s annual and quarterly strategic and project planning processes, owning and defining the project management tooling and infrastructure used by Marketing, and managing capacity and prioritization across our various marketing teams
- In short, you are building the infrastructure and support models that enable our Marketing team to be best-in-class in Chime’s industry
- You will get things done by bringing clarity out of chaos, diving into the details, and communicating clearly and in a timely manner
- Annual Planning Leadership: Drive the development and execution of the annual marketing planning process, ensuring alignment with Chime-wide business goals and cross-functional teams
- Project Management Oversight: Develop and maintain project management tools and frameworks to support the efficient execution of marketing initiatives, ensuring consistent delivery, and transparency into project status via rolled up reporting
- Cross-Functional Collaboration: Partner with key stakeholders across marketing, product, finance, and other departments to ensure alignment on objectives, timelines, and resources for major initiatives
- Process Optimization: Identify and implement best practices for project management, continuously improving processes to enhance efficiency, communication, and project outcomes
- Resource Management: Oversee resource allocation for key marketing projects, ensuring that teams are equipped with the tools, time, and talent needed to execute effectively
- Risk Management: Anticipate potential risks and develop mitigation strategies to address challenges that could impact project timelines, budgets, or outcomes
- Tool Implementation: Lead the selection, implementation, and management of project management software and tools that support the marketing team’s workflow and reporting needs
- Status Reporting: Create and maintain regular reports and dashboards to track the progress of marketing initiatives, providing insight to senior leadership and ensuring timely course corrections when vital
- Stakeholder Communication: Serve as the primary point of contact for project-related communications, ensuring clear, consistent, and timely updates to all stakeholders
- Training and Development: Provide training and guidance to marketing team members on project management best practices, tools, and methodologies to build a culture of operational excellence
- Strategic Guidance: Using your unique, marketing-wide vantage point, provide strategic guidance to the marketing leadership team on what areas to devote more and less focus to
Our take
Chime is part of the growing realm of fintech banks and providers, emphasizing straightforward, cost-effective banking solutions. It cuts the expenses tied to basic bank accounts and provides users with greater autonomy in managing their finances.
In contrast to many traditional banks that levy steep fees and hefty penalties for overdrafts while offering meager interest rates on savings, Chime addresses a crucial gap in the banking sector. Its primary focus is on catering to individuals with modest savings who seek the convenience of automated digital banking.
With a remarkable ascent in its trajectory, Chime's current valuation stands at $25.5B, a staggering $23.5B surge from its early 2019 valuation, underscoring its impressive and swift expansion. However, competition remains fierce, with other neobanks like Ally offering similar features and vying for the same customer base.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
0% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Aug 2021
$750m
SERIES G
Sep 2020
$485m
SERIES F
Total funding: $2.0bn
Company benefits
- Physical: We believe in taking care of your physical health, so as a Chimer you’ll get medical, dental, and vision insurance, as well as benefits to support your physical activity, family planning, and all of your little Chimers
- Emotional: We know that staying healthy involves a lot more than doctor’s checkups. We partner with Modern Health to help you navigate your mental health, give monthly Take Care of Yourself Days, and want you to take time off when you need it
- Financial: We want Chimers to save and feel financially supported, so we offer savings plans with competitive matching, as well as access to financial planning and legal assistance so that you can find your financial peace of mind
- Social: We’ll celebrate your milestones together with travel stipends, swag, and high-fives and make sure you’re connected to fellow Chimers through our Chime Resource Groups (CRGs) and company events
Company values
- Be member-obsessed: We are guided by a deep understanding of our members' needs and a devotion to meeting those needs at every step. We practice empoathy in everything we do
- Be human: We keep it real. We build trust and connection with our members by making them laugh, feel understood, and get inspired
- Bew bold: We dream big. We set audacious goals, tackle the hard stuff, and do things that no bank has done before. We see a broken industry and believe in our ability to change it forever
- Simplify: We start with the simplest solution and only add to it if necessary. We are famously practical and focused. Our motto is "Do Less. Faster. More often."
- Make it happen: We measure the impact of our work and push hard to hit our goals. We find ways around roadblocks. We hold each other accountable to a high bar for performance
- Respect the rules: We take seriously our obligations to regulators, partners, and the public. We move fast and push for changes without cutting corners. We risk failure if we ever break the regs
- Team up: We know great work isn't done alone. We organize into teams that leverage the different strengths we each bring. We are stronger when we have each other's backs
- Chime in: As owners, we have an obligation to speak up. We share our ideas, ask hard questions, and give candid feedback. When others chime in, we value what they have to say
Company HQ
Nob Hill, San Francisco, CA
Articles
Leadership
Chris Britt
(Co-Founder & CEO)Chris worked as an Accenture Management Consultant for 4 years before roles at CMGI, Comscore Networks, and Visa. They left their position as an SVP of Corporate Development at Green Dot Corporation to co-found Chime in November 2012.
Ryan King
(Co-Founder)Ryan worked at Plaxo for 8 years, first as Lead Engineer and then working their way up to VP of Engineering & COO. They went on to be CTO & Vice President at Comcast Silicon Valley Innovation Centre before co-founding Chime.
Salary benchmarks
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Diversity, Equity & Inclusion at Chime
Erica Johnson (Head of Diversity, Equity, and Belonging)
- Https://medium.com/life-at-chime/its-a-chimed-life-meet-erica-johnson-our-new-head-of-diversity-equity-and-belonging-6f911b837678
- Https://medium.com/life-at-chime/the-value-of-buy-in-from-leadership-how-our-crg-exec-sponsors-make-chime-and-our-crgs-a-f2996aa4c41a
- Https://medium.com/life-at-chime/scaling-crgs-how-diversichime-helps-grow-our-crgs-with-intentionality-and-intersectionality-28af791a5148
- Https://medium.com/life-at-chime/the-cost-of-being-yourself-a4265f3e5a6e
- Https://medium.com/life-at-chime/chimehers-chimes-in-the-role-of-female-role-models-696702e81daa
- Https://medium.com/life-at-chime/chimers-chime-in-the-importance-of-being-out-at-work-883870d5d3c
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