Senior Principal Platform Architect, ServiceNow
Travel up to 30%
Cloud-based digital workflows for enterprises
Job no longer available
Cloud-based digital workflows for enterprises
1001+ employees
Job no longer available
Travel up to 30%
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Management Consulting Experience preferred, (Big 4, Strategy Firm) or OEM software or Cloud company
- 15+ years of experience in management consulting leadership roles at a top-tier consulting company focused on technology (Digital/SaaS/Enterprise Software)
- Fortune 500 or OEM Software or Cloud CO enterprise architect
- Career Progression (Technical, Architecture)
- Experience working with functional business leaders
- Experience identifying business objectives and developing outcome-focused roadmaps
- Experience working with large Consulting/SI organizations
- Large Program Experience
- 15+ years large program experience leading architecture and design
- Enterprise Architecture Experience
- Enterprise Architect role and relevant experience
- Enterprise Architect certification (Togaf, IT4IT, etc)
- Database, core data design, Security, integrations
- Cloud Application Technology Experience
- Significant role in implementation of one or more; SFDC, WKDAY, Success Factors, Oracle Cloud, Remedy
- Minimum 4 years of ServiceNow Platform Experience is required
- Cloud platform certification(s)
- Familiarity with Enterprise Workflow Platform
- Customer Focus
- Collaborates
- Drives Results
- Cultivates Innovation
- Courage
- Consultative Perspective
- Manages Complexity
- Strategic Mindset
- Technical Development
- Travel up to 30%
What the job involves
- The Customer Outcomes Platform Architect is a technical advisory role, responsible for helping our customers establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes
- This entails establishing and supporting best practices around instance strategy, technical governance, core data, integrations and the overall technical health of the platform
- This is a highly consultative role that does not perform configuration on the platform, but guides partner and customer resources to deliver best practices
- This role interfaces with the customer across executive, platform owner, enterprise architects and development teams during the selling, structuring and implementation of solutions
- An ideal candidate will have a achieved a senior level position as an enterprise architect and successful track record in management consulting, (professional services firms or cloud software company), focused on technology strategy, governance, data and solution design
- They will have demonstrated the ability to become a trusted advisor to senior executives and facilitate customer success from strategic planning functions including business value identification, road mapping, as well as advising and defining successful execution strategies including governance frameworks and managing large enterprise programs
- Developing strong relationships with CIO and business leaders to understand the client’s vision and how ServiceNow plays in their digital transformation journey. Translate business objectives to outcomes into a customer roadmap
- Enterprise architecture
- Responsible for analyzing and translating business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives
- Engages with customer enterprise architects to position ServiceNow as the digital transformation platform integrated with the core systems
- Establish and manage technical governance processes
- Drive solid instance health by reviewing and guiding the remediation of configurations that do not align to ServiceNow best practices
- Work with clients and ServiceNow teams to establish delivery operating model governance to ensure successful go-lives, end-user adoption and on-going support
- Advocate/champion ServiceNow’s advisory and expert services best practices and industry use cases with clients
- Contribute thought leadership (methodology and white papers) on how Advisory, Expert Services, and Co-Delivery can optimize to achieve customer outcomes
- Guide a customer down a prescriptive solution design and manage through the technical implementation decision points
- Define solutions across the platform that align to out of the box capabilities
- Support the sales effort scoping and estimation that refine the customer vision and capabilities into activities and estimates
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
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Diversity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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