Director of Technical Account Manager, Okta
EMEA
Management platform securing resources from cloud to ground
Job no longer available
Management platform securing resources from cloud to ground
1001+ employees
Job no longer available
1001+ employees
Company mission
To improve the connections between people and tools to make companies more productive and secure.
Role
Who you are
- Demonstrates high impact leadership skills, including: setting a clear vision and strategy, motivating and coaching others, driving urgency and results, and exhibiting humility
- Ability to: deal with ambiguity, problem solve, demonstrate situational agility, manage parallel efforts, and communicate effectively through multiple channels (email, phone, text, chat)
- Demonstrates great business acumen and quality presentation and customer interaction skills
- Possesses extensive go-to-market knowledge and process management skills
- Possesses extensive knowledge in the following domains: process design, digital tools, software and SaaS; experience with Salesforce.com, Gainsight, and other customer CRM and engagement tools is a strong plus
- Ability to base decisions on data analytics and statistical analyses
- Ability to persuade, influence, and motivate people; build a culture of doing the right thing for customers
- Previous leadership role at a high growth software SaaS organization
- 5+ years combined experience in the following functions: sales, customer success, renewal sales, or consulting
- Bachelor’s Degree, preferably in a technical discipline, or equivalent work experience; master’s degree/MBA is a plus
- Experience with recruiting, developing and managing internship and early career programs
- Experience delivering post-sales functions at scale
- Ability to persuade and influence others, internally and externally
- Ability to handle conflict and drive agreement on decisions for which conflicting opinions and input exist
- Ability to identify thematic issues and drive to outcomes
- Ability to identify risks and dependencies and orchestrate plans to mitigate them
- Adaptability, flexibility and the conviction to “do the right thing” under stress, high tension and tight deadlines
- Familiarity with cybersecurity or identity management industry is a strong plus
- Strong data-driven decision-making skills
- Strong work ethic and ability to work in a dynamic environment
- Ability to travel up to 35%
What the job involves
- As the Sr. Manager of Global Scaled Technical Account Management (TAM), you will create a vision and then build and implement a strategy to drive implementation success and growth for our largest cohort of customers
- You will lead a team responsible for delivering on three primary functions: (1) building and executing on a world class scaled Technical Account Management program delivered by a team built through (2) building and running a world class CS internship and fellowship program, in addition to early-career talent acquisition, and (3) graduating and onboarding early-career new hires into a scaled TAM program
- Create a compelling vision for the organization and for customers
- Define and drive the strategy and detailed execution plan for Okta’s Scaled TAM team, ultimately driving faster customer time to value, high product adoption, renewal rates, and growth
- Develop and implement processes, customer journeys and metrics to drive customer business outcomes and successful execution of customer use cases
- Build a world class internship and fellowship program aimed at recruiting some of the world's top early career and career change talent
- Build, develop and lead a high impact, early career TAM team that operates with urgency and drives measurable results
- Personally lead the team and as needed, build strong relationships with key customers
- Continuously test, measure, and improve processes and tactics
Salary benchmarks
Our take
Okta started off as an identity company where organisations, large and small, could tap into the company to have a single sign-on interface to access all cloud applications now centralised. Okta has since expanded to provide identity management at the device as well as the server level.
The new approach towards network security is increasingly based on identification and authentication, and Okta is on track to become the go-to vendor in the space. They aim to do so by developing products that enable people to access applications and other tools more smoothly and securely than ever before.
Okta has taken strides towards expansion through significant employee growth and shuffling executive leadership. The company has also made lateral moves such as tackling governance concerns, opening up new paths for revenue.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2015
$75m
SERIES F
Jun 2014
$75m
SERIES E
Total funding: $229.3m
Company benefits
- Work from home opportunities
- Health + Wellness
- Financial Benefits
- Pay + Incentives
- Time Off
- Everyday Living
- Resources
Company values
- Love our customers
- Never stop innovating
- Act with integrity
- Be transparent
- Empower our people
Company HQ
The East Cut, San Francisco, CA
Articles
Founders
Todd McKinnon
(CEO)VP of Development at Salesforce.com and has nearly a decade of experience in various engineering and leadership roles at PeopleSoft.
Frederic Kerrest
(Vice Chairman)Worked in Sales and Business Development at Salesforce.com, and previously co-founded high-tech consulting firm Meridian Global Solutions.
People progressing
Joined as Senior Manager, Recruiting EMEA and promoted to Director, Recruiting EMEA after 3 years. Promoted again to Senior Director, Recruiting EMEA after another 3 years.
Diversity & Inclusion at Okta
- Workforce: We believe in recruiting diverse talent to create balanced teams
- Workplace: We support and empower employees to be authentic and grow through open conversations and education
- Marketplace: We go to market and sell to diverse audiences
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