• 1+ years of experience working in the financial services or crypto industry
• Basic understanding of regulatory KYB/CDD and AML requirements
• Knowledge of business models, various corporate structures and beneficial ownership requirements
• Excellent analytical, problem solving, and written English communication skills
• Comfortable working in fast paced environments with a goal-oriented mindset
• People-centered, supportive, flexible and a team player
• Ability to multi-task and to handle high volumes of requests, all while creating a six-star experience for our clients
• Experience in a role where performance is measured with quantitative and qualitative metrics
• Availability to work between 16:00 - 00:00 UTC or 00:00 - 8:00 UTC preferred
• Our ideal candidate is a crypto-passionate client-advocate with an eye for detail
• You must be ready to work hard with a close-knit team of sharp critical thinkers in a culture cultivated for feedback
• You will succeed if you are comfortable working in a fast-paced environment and motivated to master the skills required to excel in your role
• You will fit in if you are excited by being at the forefront of the crypto industry representing a leading exchange

Desirable

• This role is integral in connecting Kraken with new business clients, to ensure that barriers to clients’ success are removed
• Members of the Business Onboarding team have a background in KYB (Know your Business) , and leverage their fantastic interpersonal skills to onboard professional traders and institutional clients
• As a Business Onboarding Specialist, you will be part of a high-performing team that provides around the clock support to our clients, ensuring that new business clients are provided with a world class service and a 6-star experience from the start of their crypto journey with Kraken
• Facilitate the seamless onboarding of institutional clients, and continually work to provide a 6-star experience in every client interaction
• Conduct client research on open source databases, and effectively communicate with clients via email
• Perform Know Your Business (KYB) and Client Due Diligence (CDD) practices
• Coordinate directly with Kraken’s Compliance team to obtain relevant KYB requirements
• Respond to client requests in a timely manner to meet Service Level Agreements (SLA), and reach ​​performance goals set by your Supervisor
• Attend Team meetings, training sessions and be diligent in keeping up with the Onboarding knowledge base
• Provide feedback and let your management line know how they can help you achieve your goals
• Flexibility in working hours is anticipated, including the possibility of evening and/or night shifts and availability for weekend work

• Practical Exercise around crypto and customer support (to be completed in 72 hours)
• Video call with our Talent Acquisition team (30 minutes)
• Interview with the Business Onboarding Team (45 minutes)
• Final interview with Client Engagement team manager(s) (60 minutes)