Product Support Manager, Roblox
Moderation
$167.4-211.3k
+ Equity
More information about location
3+ days a week in office (San Mateo, CA)
Online gaming & entertainment platform
Open for applications
Online gaming & entertainment platform
1001+ employees
Open for applications
$167.4-211.3k
+ Equity
More information about location
3+ days a week in office (San Mateo, CA)
1001+ employees
Company mission
To help connect and bring together people from around the world through play.
Role
Who you are
- 5+ years of experience in operations management or product support, with a focus on content safety moderation workflows
- Strong program management skills, with experience leading projects at scale
- Experience developing processes to improve operational efficiency
- Experience using data to lead decision-making
- Strong collaboration skills, with the ability to work with cross-functional teams, specifically product, engineering, and BPO workforces
- Bachelor's degree in business, operations, a related field or equivalent experience
What the job involves
- As the Product Support Manager, you will help maintain and refine the functionality of our safety product features within our moderation platform
- These products are used by our global moderation team to keep our users safe
- You will work with this team to understand bugs, feature limitations, and feature requests
- You will integrate with safety product partners to improve safety workflows and scale new safety features for some of the most exciting up and coming Roblox products
- You will report to the Senior Manager, Moderation Operations
- Manage and refine the workflows for our content safety moderation product to ensure timely and effective moderation of user-generated content
- Work with cross-functional teams to identify areas for improvement in our content safety moderation processes, and collaborate to implement solutions that enhance the safety of our users
- Ensure that our team is meeting performance metrics and delivering an exceptional experience to our customers
- Partner with product and engineering teams to ensure that content safety moderation features are being developed and implemented
- Analyze data and provide insights to inform decision-making related to content safety moderation on our platform
- Stay up-to-date with industry trends and best practices related to content safety moderation, and apply this knowledge to continuously improve our operations
Our take
While online gaming is no longer a revolutionary concept, Roblox has established itself as a leader in the industry by creating a gaming toolbox that encourages quality game creation, which it pays developers for.
In addition to standard games, the platform offers virtual worlds and other experiences to explore and interact with. Its platform provides an online ecosystem for millions to create, socialize, chat, and explore immersive experiences with friends. In fact, in the US its used by two-thirds of children aged 9 to 12.
The experiences on the platform are made by Roblox's over three million creators, and are available on a range of devices from PC to Xbox to Oculus, and more. The company has grown at an impressive rate, and has been keen to adopt new developments in the tech world, for example with its real-time AI translation for players to interact outside their native tongue.
Freddie
Company Specialist
Insights
Company
Funding (last 2 of 9 rounds)
Jan 2021
$520m
SERIES H
Feb 2020
$150m
SERIES G
Total funding: $922.8m
Company benefits
- Medical, dental, and vision coverage
- 401k
- Flexible vacation policy
- Roflex - Flexible and supportive work policy
- Roblox Admin badge for your avatar
- Free catered lunches five times a week and several fully stocked kitchens with unlimited snacks
- Onsite fitness center and fitness program credit
- Annual CalTrain Go Pass
Company HQ
South San Mateo, San Mateo, CA
Articles
Founders
David Baszucki
(CEO)Studied Electrical Engineering at Stanford before founding Knowledge Revolution in 1990, where they spent 9 years as CEO. They worked as VP of MSC.Software for 2 years, and started Roblox in 2005.
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