UX Researcher, Gusto
$104-156k
+ Equity. Salary dependent on location
Automated payroll, benefits & HR platform
Job no longer available
Automated payroll, benefits & HR platform
1001+ employees
Job no longer available
$104-156k
+ Equity. Salary dependent on location
1001+ employees
Company mission
To create a world where work empowers a better life.
Role
Who you are
- Have knowledge of user experience research methods and their application within startup environments
- Be flexible, detail-oriented, and have an entrepreneurial ownership mentality
- Have an excellent ability to communicate and collaborate with diverse teams
- Be a champion of not only user research but also great product design
- Have a genuine empathy for small business owners and employees and a deep desire to improve their lives
- Excellent communication, presentation, interpersonal, and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
- 3-5 years of experience conducting user research for small or large companies
- 1+ years of experience working within a research team
- BA/BS in psychology, anthropology, sociology, cognitive science or related field
- Practical experience with a wide variety of qualitative and quantitative research methods, techniques, and testing tools
- Proven ability to make smart decisions about how and when to apply research methods based on a solid understanding of their benefits and tradeoffs
What the job involves
- We’re looking for a UX Researcher to drive our user research efforts, alongside other researchers within our team
- Work closely with designers, product managers, engineers, and customer support to identify research topics
- Prioritize many research needs based on company goals and estimated impact
- Conduct both tactical usability research and strategic needs-finding research
- Use research methods and processes that match a fast-paced startup environment
- Communicate and promote research results in ways that influence teams and impact product decisions
- Create experiences, documents, and presentations that help teams learn about customer needs
- Coordinate and improve every team's efforts for gathering customer feedback
Otta's take
Xav Kearney
CTO of Otta
For many small businesses, vital administrative tasks such as payroll, taxes, and benefits are manual tasks that take time and energy which many SMB owners don’t have. The three co-founders of Gusto – all coming from small business backgrounds – collaborated on a Fintech company that would handle employee payments, benefits administration, and compliance support specifically for small businesses.
The company may have started slowly, as the founders focused on nailing each individual aspect of Gusto’s operations, but has now skyrocketed to unicorn status with more than 200,000 customers and a multi-billion dollar valuation. In 2021, Gusto began acquiring other companies to strengthen its offering and its position in a competitive market, including two other fintech startups, Ardius and Symmetry.
Through its continued acquisitions and fundraising efforts, the company has carved out a strong position for itself in the space. Although Gusto has found itself impacted by the macroeconomic situation, through the significant effect it has had on its clientele, the company still appears positive for the future after raising funds in 2023 that will see it reach key profitability benchmarks. It continues to consolidate its platform, for example by integrating with OpenComp to grant its users access to the company's Compensation Intelligence Platform.
Insights
Company
Funding (last 2 of 8 rounds)
May 2022
$55m
SERIES E
Aug 2021
$175m
SERIES E
Total funding: $706.1m
Company benefits
- Comprehensive medical, dental, and vision benefits, plus a variety of mental health resources
- Flexible vacation - Gusties are encouraged to take the time off they need to continue doing great work
- Fertility treatments, parental leave, pregnancy termination, caregiving, gender-affirming surgery, hormone treatments, transgender-inclusive services, and more
- If you work at one of our homebases, enjoy food, drinks, and good conversation — on us
- Celebrate 5 or 10 years at Gusto and take a month off to recharge
- Take advantage of internet, phone, commuter, and wellness stipends each month, along with a WFH stipend and cash for anniversaries
Company values
- Embody a service mindset - Never stop advocating for the needs of others
- Dream big, then make it real - Be ambitious. Show and do, rather than tell and talk
- Be proud of the how - Ensure deep integrity in everything you do
- Embrace an ownership mentality - Take initiative to leave things better than you found them
- Debate then commit - Share openly, question respectfully, and once a decision is made, commit fully
Company HQ
Central Waterfront, San Francisco, CA
Founders
Joshua Reeves
(CEO)Studied Electrical Engineering at Stanford and went onto co-found Gusto in 2011.
Tomer London
(CPO)Has a PhD in Electrical Engineering from Stanford. Was a Researcher at Intel, and then interned at Bump Technologies. Co-founded Vizmo, a mobile self-service technologies company, in 2008. Co-founded Gusto in 2011.
Edward Kim
(Head of Engineering)Studied Electrical Engineering at Stanford. Was Senior Project Engineer at Volkswagen of America Electronics Research Lab and then co-founded Picwing, a printed photos company, in 2008. Co-founded Gusto in 2011.
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